Lovely, super friendly, homely hotel. Staff were superb - thank you!

Lovely, super friendly, homely hotel. Staff were superb - thank you!

Staff and everything was perfect

Staff and everything was perfect

Macarina is the Heart of this Hotel. She's an intelligent, hard worker. Anytime we needed information locating a place to we needed to be, she helped with the location. We would definitely recommend staying at this charming Hotel..

Macarina is the Heart of this Hotel. She's an intelligent, hard worker. Anytime we needed information locating a place to we needed to be, she helped with the location. We would definitely recommend staying at this charming Hotel..

A beautiful little place with very friendly staff.

A beautiful little place with very friendly staff.

This hotel was very charming and quaint the staff are friendly and amazing! They go above and beyond to ensure you're comfortable and safe, and offer a tasty Chilean breakfast. The hotel itself is romantic, and rustic, bed and breakfast style, perfect for a stay close to all the main attractions while enjoying a safe neighborhood. And it's within walking distance to a lot of great restaurants and shops. There's just no A/C, fan only, but the room is clean and comfortable. Unfortunately I got sick during my time in Chile and they made sure I received medical attention and were more than accomodating with my dietary restrictions due to illness. I really recommend this hotel overall!

This hotel was very charming and quaint the staff are friendly and amazing! They go above and beyond to ensure you're comfortable and safe, and offer a tasty Chilean breakfast. The hotel itself is romantic, and rustic, bed and breakfast style, perfect for a stay close to all the main attractions while enjoying a safe neighborhood. And it's within walking distance to a lot of great restaurants and shops. There's just no A/C, fan only, but the room is clean and comfortable. Unfortunately I got sick during my time in Chile and they made sure I received medical attention and were more than accomodating with my dietary restrictions due to illness. I really recommend this hotel overall!

Beautiful and quaint. We loved our stay here.

Beautiful and quaint. We loved our stay here.

Nearby the Barrio Italia which had lots of dinner options. Seemed like a nicer area than many other parts of Santiago.

Nearby the Barrio Italia which had lots of dinner options. Seemed like a nicer area than many other parts of Santiago.

We were treated as if we were special guests throughout our stay, from the greeting upon arrival through the final checkout.

We were treated as if we were special guests throughout our stay, from the greeting upon arrival through the final checkout.

There were massive riots 1/2 block from the hotel. Buildings and cars were being burned. Rocks and fire bottles thrown. Hundreds of police and firemen could not control the thousands of rioters. This was very unsafe and dangerous, so I had to check out about 3 hours after arrival. I am requesting a full refund of my prepaid amount.

There were massive riots 1/2 block from the hotel. Buildings and cars were being burned. Rocks and fire bottles thrown. Hundreds of police and firemen could not control the thousands of rioters. This was very unsafe and dangerous, so I had to check out about 3 hours after arrival. I am requesting a full refund of my prepaid amount.

Great service, great staff. AC in room will be helpful and should fix creaking floors.

Great service, great staff. AC in room will be helpful and should fix creaking floors.

Very small hot rooms with much noise from adjoining rooms. No air conditioning

Very small hot rooms with much noise from adjoining rooms. No air conditioning

The room was spacious and very comfortable. We had a ground floor room which opened out onto the back garden which was lovely. There are several areas where you can sit and relax both inside and outside, including a wine cellar

The room was spacious and very comfortable. We had a ground floor room which opened out onto the back garden which was lovely. There are several areas where you can sit and relax both inside and outside, including a wine cellar

Homely boutique hotel in a very convenient location in a quiet area but close to restaurants and a pleasant walk into town. Excellent friendly staff. Would thoroughly recommend.

Homely boutique hotel in a very convenient location in a quiet area but close to restaurants and a pleasant walk into town. Excellent friendly staff. Would thoroughly recommend.

The hotel was lovely, the staff incredibly friendly and helpful, and the breakfast was delicious. Il

The hotel was lovely, the staff incredibly friendly and helpful, and the breakfast was delicious. Il

Not worth the hassle. Our room did not get cleaned by housekeeping because the staff thought we were in it. No one knocked to find out if this assumption was true (it was not) so after a day of sightseeing we came home to unmade beds. Staff insisted we were in the room. Finally we convinced them to comp our transfer to the bus station only to be taken to the wrong bus station AFTER providing them with our ticket and transfer info. Otherwise, breakfast buffet always looked old but the pancakes and eggs made to order were good.Coffee is only free in the AM otherwise there is a charge. You can do so much better.

Not worth the hassle. Our room did not get cleaned by housekeeping because the staff thought we were in it. No one knocked to find out if this assumption was true (it was not) so after a day of sightseeing we came home to unmade beds. Staff insisted we were in the room. Finally we convinced them to comp our transfer to the bus station only to be taken to the wrong bus station AFTER providing them with our ticket and transfer info. Otherwise, breakfast buffet always looked old but the pancakes and eggs made to order were good.Coffee is only free in the AM otherwise there is a charge. You can do so much better.

If you prefer small, boutique hotels, Carmenere can't be beaten. A grand and gracious old home, friendly, super-efficient team members who are all at least bi-lingual, a location that's fantastic, good breakfast, all day coffee and snacks bar, welcoming wine...a great discovery and our new must-stay in Santiago...it's the total package!

If you prefer small, boutique hotels, Carmenere can't be beaten. A grand and gracious old home, friendly, super-efficient team members who are all at least bi-lingual, a location that's fantastic, good breakfast, all day coffee and snacks bar, welcoming wine...a great discovery and our new must-stay in Santiago...it's the total package!