The stay was comfortable enough, but the hotel is in serious need of renovation. The elevators don't always work and are not sufficient for the hotel needs. The staff, though, are very pleasant, professional and helpful. I was there for business, so my requirements were satisfied.

The hotel did the job. I had a bed to sleep on, nothing was stolen from my room, and the free breakfast is alright. Not worth $100 a night (probably comparable to stateside hotels I've even to that charge $30 a night, but with less maintainance), but they kept it clean. Most light switches didn't work, the shower sliding door was missing a panel, the tub drain was clogged (so you found yourself showering with a few inches of water at your ankle), the sink had a constant leak, the bed was as hard as the floor, all but one pillow was lumpy, wifi was mostly stable but was only in the lobby and was turned off at 10pm, and there were no do not disturb signs (so every mourning I had maids busting in while in my boxers). The staff was very nice , cheerful, and helpful, though. I'd say this hotels main problem was simple maintenance. You know, door knobs and loose towel racks, and things of the sort.

Very bad. The hotel is really bad and dirty. Will never stay there again.

Basic, old, slow elevator at traffic time, TV too old to function, expensive for what it is but ok for late arrival, early morning departure...

Over priced. The staff at the reception desk and the cleaning staff were wonderful. The breakfast staff was horrible. They did not clean tables on a timely manner, the food was always cold. 45 minutes before breakfast ended, they did not have food available. The staff was not friendly.

One of the two toilets in my rooms did not work from day one. Always had to wait at least 15-30 minutes for elevator. Two elevators, one was always not working. There wwere days/times both elevators were not working. One afternoon had to nap 2 hours in lobby until elevator was working. On checkout day, 5:30 AM, had to carry my luggage down from 13th floor because no elevator service. Desk clerk said there was no one to assist. 2nd day had to wait until 9PM, after many calls to front desk, to get clean towels. 2nd day had to wait until 7 PM. Last night there, the one towel had not been changed.. The most unique experience in all my years of travel.

This hotel is the wort I been ever in my life, condition of the hotel is awfaul, carpet in room dirty, bathroom dirty, in very bad shape. One night I request an iron and was told thet do not let guest to iron in room but was told by the maid she could iron my cloth for a fee but could not request invoice for this service, air conditiones did not work. upon check in ( arrived at hotel al 3:15 PM ) had to wait 45 minutes to get my room, altough i asked several times i was never recive and answer. request to change rooms and was told it was impossibe. service over all not good at all. employees rude and with angry faces alwayd. TAKE AWAY THIS POPERTY FROM YOUR OPTIONS !!!! im hotelier and i know what im talking about

I stayed in this hotel twice, for the first time me and my girlfriend were in the 12nd floor, the lift did not work and we had to use the stairs. The day we left the hotel we could not take a shower before leave because there was no water, according the responsible it was under maintance, it should take 15 minutes, we waited for 2 hours and nothing....

Room was very large with adequate, clean facilities. Continental breakfast was adequate but the same every morning. Staff helpful when language barrier was able to be breached.

Very bad recommendation, nothing works well there.

The most derty and desorginize hotel I stated in my traveling days, I tryed to get change to a clean room, the carpet is disgusting I could not walk without shoes, with not towels available until 10pm and was impossible to get other room, to get internet you have to make an extra deposit of US$60.00 and for remote control for the tv $10.00, please do not include it for travelers to make a mistake and to book it. Really a nightmare

I;ve had bad experiences with Hotel in the past but with this one was the worst experience ever. First, the Hotel didn't have my reservation ready, then after I found the area is located in Red Zone right besides and occupied building in an non-safe area. The rooms are old and noisy. There is no internet unless you give a deposit of 50USD and they give you a modem with an ethernet cable. I didn't have shampoo and soap for 2 days and barely had towels. The bulb of one of the lamps didn't work. I had to change the remote control 3 times! at the end they just moved me to another room. The Hotel needs maintenance and a the carpet is super old that it smells. I know it's expensive to book a room in a Hotel in Caracas but give yourself a favor and spend extra 50USD for a nice and decent Hotel. The staff at the end were friendly and tried to help many times but this experience made my trip to Caracas very uncomfortable..