Location to amenities and JR station.

Nothing

it connects to the mall

need to pay for Carpark and the Carpark is super dusty. air conditioning not working well

Well located, impressive views, absolutely amazing staff and very nice rooms.

No sento/ ofuro

- The sea view from this hotel is wonderful (*only for specified room) - The room is spacious - Having a coffee machine in the room was a great perk

- The ventilation in the bathroom could use some improvement.

View was outstanding from our room, location was nice it was just a short walk from the train station.

We only stayed for one night but the check in time and check out time I don’t understand, you can’t check in until 2pm and you have to check out by 10am the next day, they don’t even give you a full 24 hours of stay in the room.

The location to get to three resorts easily was good. It was close to two smaller but great resorts and one larger one. All three were not in tourists areas meaning low number of ppl and no lift line…. The variety of terrain was great not as long runs as bigger mountains, but was made up for in fun. The room was big. It is not a new hotel but was presented well clean and great view. It was a 5 min train ride to centre of town. In the complex there was a shopping mall including everything you could need. Restaurant, shops, food, drink, entertainment. Right on train line and bud stop to town or resorts. If you wanted it was a 20m walk to town through most beautiful Japanese town. The area had cheap prices and friendly ppl. I can be hard to please, aside from maybe an upgrade to the hotel it was still clean well presented and a good location. Especially for what you pay. I will defiantly look at staying there when I return. Don’t let mixed review sway you from a great place. Yes it not the middle of the town but it so easy and fast to get there it really was great and for Japan size was huge….. Definitely recommend for boarders looking for a good place with good access to the mountains. Staying on resort is expensive for room and everything you need. Why waste that money when you can experience the real Japan. Five stars in my book. There is always a front office person why can speak English. Great place. Thanks

Only thing I didn't like was it could do with a refurbishment but it was not bad it was dated. But you can’t complain especially for such a good price. Nothing bad really to say.

The location was excellent! Walking distance to train station and direct connection to two shopping areas. The hotel is not in the middle of Otaru town so don’t expect to walk out the door and have access to the attractions. Nevertheless, it was not an issue to take a short train ride to Otaru station. Hotel is on a grand scale with large rooms and a huge dining area. The staff was very helpful with a few English speakers.

I would definitely return again.

Large rooms and beds are comfortable

Nothing

Location

Buffet breakfast. Front desk person charged one person's credit card twice. It was an error that was discovered by the credit card holder that took until the next day to straighten out. Facilities need some renovation.

great location right next to a mall indoors we had to stay for my brother as he broke his back and had hopsital appointments and was close by and great location to get around indoors. staff were very helpful getting taxis for us to hospital and back and also had a wheelchair at the hotel. super east access for anyone not mobile.

location

room size was good, staff was helpful, very comfortable stay. And it is very convenient to take bus to go ski

i used the cup to drink coffee in the morning, however, the house keeping didn't replace the used cup.

lake view, and the twin room option is super nice

hope the check-out time can be shifted to 11am

always my number 1 choice when in Otaru. Very convenient as it’s link to a mall with Aeon as anchor tenant.

Huge rooms, super comfy beds.

The bed was very comfortable and the 4 pillows added to the comfort level for a great nights sleep.

The First impression was the room seemed a little tired