Room was spacious. Spa area was great and relaxing after day of skiing.

Excellent hotel and value per money. The rooms are clean and nice , location is fantastic and the pool is great

The Wi-Fi was weak and erratic, need to fix this urgently

Location, friendly staff, facilities

everything was ok

The central location in Moena, the feeling of staying in a mountain cabin with nice views of the mountain, the option for a gym and internal pool

We had visited Adler in Moena before and we chose to come back but this was a dreadful experience. For a family room booked for 6 days, we never got any cleaning services (so we had to live with the same towels, dirty bathroom, floors etc.) The reception informed us that there was a warning about this during reservation, however, we double checked our reservation terms and there was no mention of lack of cleaning services. Plus we found similar complaints from previous visitors here in booking.com. Other negative points are paid parking, lack of lobby/public sitting area in the property, crowded pool, but the lack of cleaning services (or request to pay extra!) in a 4* property is really the worst and most outrageous part. UPDATE: After posting my comment, I also read the response of the venue, which in our opinion makes things worse. First, the response includes capital letters, which, in the Internet etiquette is equivalent to shouting. This is insulting for us. Second, the venue claims that since cleaning was not mentioned in the venue features, we should have assumed that it is only provided at extra cost. In our opinion, following more than 400 international travels, in a 4* resort with a room price of ~300 euros, unless it is explicitly written that cleaning is not provided, the customer can assume that cleaning is a service included in the price. Our accommodation was not a bed and breakfast or an AirBnB. We believe that it is a venue's responsibility to make it clear at the reservation stage that cleaning services are not provided. If the venue fails to do so and the customer has a negative experience, it would be a very good practice and courtesy to a returning customer to offer one complimentary cleaning.

The hotel is located near to the road that goes to Passo San Pellegrino, that can be reached in 15 minutes. There is a spacious underground garage connected to the ski room. Ski rental and school are just a few meters away. There is a wellness area and a swimming pool. The rooms are spacious and good for a family.

Nothing

great location, swimming pool with perfect water temperature for kids, quiet rooms, clean and very kind staff

storage space in the rooms could be improved

Very good location and a beautiful village. Only ~150 km drive from Venice airport by car. Ski tracks are only 10 min to drive or u can use ski bus near the hotel. Very close ski rental office (just across the street), easy to book online before coming. Hotel has a pool and a sauna (regular sauna and Turkish one), but it was usually overcrowded.

Parking is paid (5 €/day outside and 10 €/day underground). Hotel doesn't have insurance, so if everything will happen you will have to cover all expenses. Our experience: the dishes were placed by the chimney of the cooker hood, above the stove. Taking the cutting board, it slipped out of the hands and shattered the top glass of the stove. The hotel kept the deposit and invoiced us to cover damages otherwise they would call a police.