My only complaint is that the building was cold. As was the pool and the whirlpool was not functioning properly.

See above

Beautiful views, great location, super friendly staff.

We liked everything

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The parking valet service is excellent. There's a grocery shop that's always closed when you need it. They give free brand-ecchs pod coffee in the rooms, no cream. Hotel is situated near the CNE and Rogers Arena.

Never waited in an hour long plus lineup to check in before. Chinese pilots kept getting service before everyone else, i.e., butting in line. That made me late for my event. Carpets in rooms are threadbare and old. Furniture is cracked and worn out. In the shower they removed the soap dish so I couldn't even use my own soap without it falling. They put 3 large liquid bottles on the wall which get in your way you when you're showering. They did this so that you can't take the hotel soaps home anymore, it seems like. They don't have all night room-service anymore, you have to order in or go to Subway if you're hungry and they don't even print the menu on a card, you have to scan a QR code to see it. All the food options are grody health food, organic-kale-pancakes type nonsense and no comfort food. They don't give a breakfast sheet for your door. Room was set to 70 degrees even though it's winter, and when I turned up the heat it seemed like air conditioning was still on somehow, it never got warm. If you're a Chinese communist you probably already know about this place.

La ubicación para despedir el año viejo y recibir el nuevo año

Que tuve que pagar por el desayuno de mis 2 hijos ya que la reserva que hice señalaba que el desayuno estaba incluido en el precio de las 4 personas mi esposa y mis 2 hijos

De lokatie om het O&N vuurwerk te zien vanuit de kamer

De prijs….

Excelente hotel con muy buena atención y comodidad

Muy bonito hotel con gran comodidad

loved our stay , room & facilities

The gentleman at the concierge desk was absolutely amazing!

I booked 4 rooms and gave names for each room but they still couldn't check in until I got there. Our rooms weren't together. Generally check in was difficult and after the names that corresponded with each room were all wrong. We ate at the restaurant (I will admit we were a group of 11). The food was meh, I had the pizza I'm guessing it was a frozen item that was just heated in the oven. Drink orders were all over the place. A lot of construction that was poorly advertised, the bathrooms at the West end of the lobby were out of service, some sort of sign pointing to the other washrooms would have been nice. Valet was helpful and prompt.

Prompt and friendly check in. Very quiet and comfortable bed. Loved watching the ferry cross at night.

Parking price

Very friendly staff.

No complaints

corner rooms that look out to the water are fab, esp up high. Buffet brekkie best I've had. Staff very helpful.

The main restaurant up high had closed. Pool area tiles dangerous when wet. strange bedsheets,slightly uncomfortable. Not a good blend of music in amenity areas.

The lakefront location is spectacular. I had a beautiful view over the water. The staff were efficient and extremely friendly & helpful. All of my requests were met expeditiously.

My room was fairly old. The door to the washroom wouldn’t stay open and the washroom itself was a very inconvenient layout. It wasn’t possible to adjust the thermostat and overall the room felt very stuffy.

was super nice to get food delivered in these hsrd times and the abikity to let in grocery orders to the room

room ac

Water view Up high

Nothing

I stayed 3 nights at the Westin Harbour Castle, Toronto while attending a conference. Awesome Hotel. Modern facilities. Amazingly friendly and helpful staff. The catering was amazing and possibly the best I have experienced at any Hotel in over 30 years of worldwide, business travel.

Honestly can't think of anything

Liked how central it was to attractions

Room smelled carpet very dirty. No gift shop. Coffee stand closes very early.

Excellent bar and valet. Staff are very courteous. Room great view of the harbour

Nice view

All good

The check in was easy and June in the reception was very helpful and friendly.

Nothing.

Perfect location while attending events at the Scotiabank arena. 5 mins walk. The NBA restaurant next door is also great for snacks/drinks after the game.

Good location. Quick check in, efficient checkout

Bathrooms somewhat old fashioned.

location and amenities

furniture in room needs upgraded

Location. And view.

Very poor wifi access. No internet available once connected. 20 minutes with IT services, no joy. Also a double room with only one robe and slippers, attention to detail failure.

Views of the lake, wonderful sheets , mutiethnic staff from around the world who were friendly, helpful, and proud to be part of the hotel staff.

Our hotel phone didn't work, so we couldn't connect to the lobby or room service . We told management twice who promised to fix it, but never did. To contact management, we had to take the elevator from our room to 17 stories to the lobby. This was not only inconvenient, but dangerous in case of fire.

部屋が広くきれいだった

ベッドメイキングを忘れられた日があった。

Proximity to harbor and downtown An unexpected gift for my birthday to my room.

The small bedroom with not enough room for table or chairs. 3 people staying but 2 coffee sets and 1 bath robe.

Beautiful location! Very clean

Air conditioner didn’t function

Great location, fantastic view. The staff were so welcoming and helpful. They went above and beyond to make our stay an incredible experience

The hotel and staff was top rate. We had a fire alarm in the building with fire trucks on site. This was dealt with the UT most calmness and kept everyone updated.