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We are a hiking group of 13. We all checked in together on 5/13/24. I am disputing the Canadian $184.44 "no show" charge because hiker M did show and was checked into room 327 by receptionist X at 11:47AM on 5/13/24.. I believe two mistakes by receptionist X caused the improper "no show" charge. First mistake: When hiker M checked in at 11:47AM and presented her Visa card ending in 1215 she was checked into Hotel Acct # 909662001, room 327 apparently without connecting her to her Booking.com reservation #4122076140 which I had made for her. She subsequently on 5/16 paid for the three nights of 13, 14 & 15th in room 327 with the same Visa card ending in 1215. Second receptionist mistake: Hiker M's check-out receipt does not show that she occupied room 327! The occupant is shown as hiker D, with my postal address. That is too strange as hiker D was booked in earlier at 11:24 by receptionist X into room 330 with her Visa Card and her correct postal address. How could hiker D, with only one room reserved (Bkg.com # 4197251778), be shown by receptionist X as the occupant of two different rooms? I know that you feel the easiest way to a resolution is to deal directly with the hotel. I tried that and it obviously did not work. On 5/14/24 after receiving the "no show" notice for hiker M from Booking.com I went to receptionist X and explained all to him. I thought he understood and I expected that he would remove the “no show" charge from my bill.. But last week our AMEX statement arrived showing this charge. Please credit CA$ 184.44. to my AMEX account. Keith Biever 521 5th Ave W #404 Seattle, WA 98119 Cell 425-501-9769

Property is billed as having a Pub and 2 restaurants with a 25 % discount for occupants. There was neither a Pub nor a restaurant and the breakfast discount was only 15 % at a restaurant a couple of blocks away. The property is not accessible as there are stairs in the reception area. Luggage carts can only be used from the basement garage as they are not available at reception due to stairs.

Everything

All good

The location

Parking, cleanliness

The Quality Inn is a bargain for its location and the size and convenience of the rooms which in our case was two Queen size beds, a microwave, and a larger than usual hotel refrigerator, plus a small swimming pool. the staff were always friendly and helpful.

Well, it was a pity because of Covid-19 that the weight room was not open.

Good location. To downtown and places of interest

Housekeeping of the hotel have to be by request. Even if they had a card saying they’d clean the room one every three days, I was told that housekeeping had to make by request.

Clean and comfortable apartment. Great location. Staff friendly and helpful.

Close to the Inner Harbor. Staff was amazing. Comfy room.

No complaints