Casino

Staff very rude unfriendly

Decent room

Didn't meet expectations for hefty price. They mixed us up with another guest and even put us in their room and it wasnt the suite we booked until complaining, the manager wasn't any help, the receptionist with glasses and big lips was snotty and didn't show any care for our situation, she was dry and non chalant wasn't welcoming at all, she was uninterested and was non accommodating. They gave us the casino number to call and complain which was weird because they couldn't help us?? We didn't even book through the casino! We got sent up to our original room after complaining and the lady on the phone said it was someone else's room, there wasnt any above and beyond services for the huge mix up or inconvenience of moving up and down from different rooms and floors, Then in our original room there was a dirty diaper on balcony of our suite and old aluminum cans, the housekeeper entered our room to clean during our stay without our knowledge or consent, which made me uneasy because all our belongings were in there, then the housekeeper opened the door to our room on the day of checkout without knocking and having do not disturb sign on door before it was even checkout time and also the maintenance man too without knocking either. Pool was cloudy, seemed dirty and unmaintained. Staff wasn't friendly or welcoming. Manager didn't help at all, was a stressful trip and expensive and not worth it.

Leaving!

This was a horrifying experience! No room service available on property, no shops open or restaurant s on property was open (because it was Sunday) except for a dark hot overpriced restaurant which seated us and never took our order and the loud restaurant in the depressing casino which got our order wrong. Indoor pool closed for remodeling. NOTHING close to this place except for one restaurant with crime scene tape around front door. Casino only has slots.

the sheets were clean. Thats really all, there were no amenities nearby.

This hotel is nowhere near anything. The pool was a complete catfish, way small and full of children cannon balling in your face. The staff were less then pleasant, not once were we asked how our stay was.

Beautiful place. Poorly managed

The pool was very dirty and the up keep was very poor.

roompleaant and comfortable

that I had to book room for 2 nights (Friday and saturday) when we really only wanted Saturday night for concert. kind of a scam

Rooms space , comfortable bed

Some services were not available during Monday & Tuesday . Indoor not available

it was absolutely beautiful! the pool area was beautiful and so clean. i noticed the staff worked very hard at maintaining the Hilton

nothing

The resort itself is beautiful. Lovely decor, clean and massive. Also very close to Santa Fe if you do not want to stay downtown.

We were extremely disappointed the pool and workout room was closed due to renovations and no one reached out to us to let us know before our stay. We are on a long road trip with our young children, and a pool and fitness room is a must for us. The pool was the reason why we booked this hotel in the first place. We were very disappointed we didn't even get to use the facilities.

The Balcony.

1- I paid too much for the room. 2 - The service was garbage from start to end 3- the pool out of service (one of the main reasons we booked the hotel, no one cared to mention that. 4- room had a bad Odor in it 5- Beds were rock hard 6- pillows were TERRIBLE. 7- Shower was like a Mister it spread out so far it made a mess EVERYTIME someone showered 8- every single perk this hotel had to offer was booked up or closed so we didn't get to enjoy any ASPECT of the hotel. Honestly I would love my money back. It was my first time in santa fe and it will be my last time going back. I will never tell anyone to stay at this hotel.

The concert

Pools were closed hard to find places to eat, closed early

Peaceful, quiet and relaxing.

No automatic house keeping. Digital key didn't work. Used Hilton App to check in and out, receipt never came, I had to call to get copy. The App says I don't have any previous stays to include the one I just checked out of with the Hilton App.

nice property, kiva fireplace in the room. unfortunately pool was closed and no mention of that when we reserved room. food was excellent in the two restaurants we ate at.

pool closed

Nice rooms

The service at the restaurant and bar was awful

it’s a good place to stay! I like the location, and it is very quiet.

we have to pay extra for the wifi, and housekeeping didn’t clean our room the first day.

The hotel was very clean and the staff were very polite. It was a peaceful stay with no noise to complain about.

Red Sage didn’t have their kitchen open during my stay.

scenery

low staff closed pool no additional blankets in room during winter closed restaurant room had damaged furniture

rooms need to be upgraded! i payed 320$ a night plus more and got a small room that wasn’t worth that money ! been to so many casino resorts that inn of the mountains room were way better !!