The location was OK

The room was a studio , a large room with a Murphy bed and 2 couch/futons. There is no elevator, and very steep stairs. The view was on the side of the building. There was a small kitchenette with a microwave and a 2 burner stove, and a decent refrigerator. The bed was very low to the floor, you could feel every spring, and was difficult to get in and out of. At the end of our stay, we had to remove any trash to a dumpster at the far end of the parking lot, no fun in the rain. The bathroom sink was partially blocked and when we asked for it to be fixed we were told that there was nobody in that day for repairs. .

Sofa beds are stiff and not comfortable for more then 1 night. They could get better quality with better thicker inner cushioning

I'll start by the pros: there is a quite nice outdoor area, with several freely accessible barbecues, picnic tables, and a pretty big pool with pool chairs around. Parking is not an issue, the condos are pretty close to Magog (have to take your car or bikes though), and overall, the outside structure and design looks pretty good. It is easy to get fresh towels at the front office. Condos are decently sized, and there is a kitchenette in each The shower is very fancy and high tech (think rain shower from above and the side, lights, etc), however it was exceedingly dirty (luckily we didn't have hairs in our shower as many other reviewers have stated) but there was such a thick layer of lime stains on the glass that you could barely see through).

As another review said so aptly: Looks good from afar, but is far from good: 1) Soundproofing between walls is non-existent. You can barely talk without bothered others or being bothered, all doors and windows closed. 2) Our room constantly had a musky/humid smell and we had to frequently open doors to freshen up. 3) Dishes were not very clean. Evidently, they do not clean the dishes and put responsibility on the previous clients without cleaning after them. 4) The "bed". This was not a bed. It's a few pieces of wood on which a thin mattress is laid, and sheets added. Sheets are flat not properly sized, kept coming undone. 5) Bedding was one of the worst aspects of this place. We had no duvet cover, which in Covid-times is especially concerning. We found traces of BLOOD on the duvet, that had no cover. Appalling. More so, our friends in our other room also found blood on the pillows. 6) The hallway and steps leading to our room had evidently not been cleaned for years. 7) As said previously, the shower was really cool. However, it was filthy. The glass had evidently not been cleaned for months at least. 8) Our room was essentially in a basement under a hill, so we barely had any light (room #5) 9) Officially, the reception closes at 8pm. So if there's a problem after 8, tough luck. However, there were evening when we would walk past the reception around 7:30pm and the reception would already be closed. 10) Wifi in our room was poor, and took us 2 days to have it work (ended up having to connect to admin wifi because all the other ones did not reach our room) 10) Reception staff was not very collaborative. When we complained about the lack of cleanliness, they avoided responsibility, and told our friends who had blood on their pillow that it didn't mean if the blood was on the pillow cover as it could just be changed

The location was good and quiet but easy access to services in the area.

Parking on our side of the building was too tight and awkward.

The location was ver good the grounds were clean. Pool was nice temp.

Our rooms were not ready upon arrival. My daughter and husband found them dirty with clothes under the bed. They moved them around. And still my son-in law did the cleaning with their cleaning supplies. We were told we we get some money refunded because of this. Hope that the manager will compensate us. Thank you.

Location, pool,easy check in

Unconfortable bed

Beds are awful not comfortable at all. On the website it show that we should have a patio. No patio, bed are like camp bed at best.

Greeting was warm and very welcoming, the condo/studio have a lovely layout and feels like a home away from home, view was lovely As well will certainly be returning with my family

Insolation is not great, We could hear both sides of a phone conversation through the wall.

I didn't get the room I thought I booked for. The pictures on the website give a much better look to the rooms than they realy are. It is a very noisy place. Soundproofing is realy bad. You can ear through the walls others walking or speaking, people going up and down the stairs and in the hallway. No coffee in the room. There is a coffee maker but you have to bring your own coffee. I was so disappointed, I didn't stay for the night.

Please make stairs safe.there was hair in showerw

The reception was great for welcoming!was too loud coming from people upstairs.moving furniture.the stairs outside were full of snow and ice not safe.p

Spacious room. Nice kitchennette. Great location.

Could have been cleaner. Bed could have been better.