The room was a great location overlooking the marina. We loved the balcony.

The toilet leaked and the bathroom floor was wet and icky. The AC made a high shrill sound so we had to turn it off.

It was nice that we could keep the room cold at night and the lobby smells good. That's about it.

This is a VERY dated hotel, with low popcorn ceilings in the halls and rooms. The wifi is horrible - it comes in and out. The bathroom products will have you smelling like a man - not sure why they don't have a more neutral scent. The toilet seat didn't fit the toilet properly and slid around, plus it had a patch where it had been damaged. Dirty fan doesn't work in the bathroom so we have to blow dry the mirror to see anything after a shower. Some nasty black spots on bathroom wall and bad patch job on the wall. Stains on the carpets - gross. Broken equipment in the gym. We have a coffee maker in the room but no coffee pot with it! Something broken off in the elevator and exposed wires. The ice machine on the floor didn't work, so we had stop to buy ice each day when we went to the beach. We ended up with a room in the tower which is a 5-10 min walk from the main hotel. There is one restaurant in this building and one in the other and absolutely NOTHING in walking distance. Not sure why we are charged $50 per night to park as we are out here in the boonies, other than it's the only option so they have a monopoly on it. Our first afternoon in the room after a day at the beach, we opened the slider to our very tiny balcony for some air, and instead got the constant racket of helicopters. Keep in mind we paid extra for a water view - and are looking across water at the navy base. This hotel is smack in the middle between the airport and the naval base. My bad for just seeing that it was on the water and not looking at what was around us. It makes sense now why we saw large groups of pilots in the lobby - its a great place to stay for 1 night only if you are a male pilot! Families - there is nothing nearby to do - this is not a family friendly resort, even if they charge you a "resort fee." We will never be back. 3 weekday nights cost us just under $1115 with all the fees, taxes, and parking! This is a $200 a night hotel at best.

It was a beautiful view with a great location.

I didn’t like how my room have a microwave… I had to walk down the hall to use one that everyone else uses. Also, I had to park in the additional parking because of some construction that’s going on there at the hotel. Was disappointed that I couldn’t park closer even though there were spots there and has been partitioned off. Leslie couldn’t get out of the parking because I had checked out before walking to my car and no longer had my room key.

Rooms were nice and clean

Hotel located away from other things, view of the bay is over a parking lot, hotel seemed like it was all conference rooms hallways everywhere, walk ways to the marina wasn’t really nice, called for house cleaning, which didn’t show up, tub leaked, only could take a shower.

Bel emplacement sur la marina

Fuimos unos días antes del congreso que teníamos con unos compañeros de trabajo y compartimos habitación. Hay un mini super abajo donde puedes comprarte algo para desayunar. Para trasladarte al centro necesitas coche, taxi o andar 30 minutos, caminata muy agradable.

location & pool but they don’t even offer dressing gowns and you are forced to walk through the lobby to get to the pool

Diabolical Service - wait in line - one hour to check in One hour for restaurant service - food always cold One hour to line up for management but always unavailable Outrageous prices for food that appears to be purchased from restaurant depot Instead of relaxing weekend super stress full You loose so much time waiting Management in meeting while staff sinking “ sorry no staff” is the excuse I continuously listened to Pay more and look after your staff maybe they will stay. It this is how Sheraton treats is customers I can only imagine how staff are treated. Discount the price until you are staffed

The location and view

Pool and hot tub were closed under construction. Lots of construction inside and throughout the property. Parking is $49 a night

The room space, facilities, staff response rates, and the airport free shuttle. I also like the comfortable furniture and the balcony with the Marina view.

The restaurants has no vegetarian meals options. This was very disappointing at this day and age. So I ordered a salad and it wasn’t enough for dinner meal.

Great location next to the airport, friendly staff, and modern facility. I chose this hotel for the location due to a morning flight, and was pleasantly surprised by the hotel as a whole.

There was a party in the next room that ran until 3:00 AM even with security asking them to quiet down

I liked the overall experience from when I checked in to checking out.

I did not like that it was only one restaurant option besides the cafe

Loved the location, view and comfortable bed.

Lighting in the room and bathroom was so dim we couldn’t see to shave or put on makeup. Not enough mirrors. Food prices were outrageously high.

Close to the airport was nice.

Price and quality of dinner in the restaurant was disappointing. Shuttle methodology is inefficient.

The facility was nice enough, though I arrived at 9:30 pm, and left at 6:30am and was still charged the extra $26 For activities. The shuttle was convenient, and the one employee I met was pleasant and efficient.

My room was in the basement and my view was the edge of a sidewalk, a hill, and the maintenance door. Hardly a view at all. Big disappointment. In your ads you sold your view, and I didn't have one.

The views from our room were great!

The pool, hot tub and pool bar were out of service. For the price, free internet should’ve been included.

Todo

Clean

Todo muy bien

La ubicación y las instalaciones con vista a la Marina y aeropuerto

Todo nos gusto 10/10

Todo muy bien excelente ubicación

空港に近く、シャトルバスもあるのは便利だった。

チェックインしていただいたフロントの男の方が最悪でした。イライラしているか、常に机を指で叩いて、何を急かしているのか。。。すごく不愉快でした。 部屋が準備中なので後でテキストを送ると言っても、全く来なく、結局並びなおして別の受付の方に対応していただけました。その方はとても丁寧で親切な方だったので、初めからその方だと気分よく過ごせたかと思います。

The staff was exceptional. They were able to accommodate all four of our rooms next to each other for our Thanksgiving trip.

both years when we came, I Thanksgiving, the rooms smelled so strongly like jet fuel. we’ve stayed here many times and only have this happen at Thanksgiving. I don’t know if it’s the wind or the fact that there is so many people flying, but it was really bad. I also do not like the music at the pool it’s like deep tracks from the early 2000s playing really loud. I had the same complaint from last year but at least this year they turned the music off at night so we couldn’t hear it. 24 hours a day. I think the parking and resort fee are completely out of line with what you get. The parking lot is mostly dirt so your car gets filthy and it’s almost $50 a day to park the resort fee used to have more activities bar service at the pool and there was a spa without all of that. I think the resort fees are a little steep. We have a few different properties we stay at in San Diego, when we come down a few times a year. We all agreed that I think we’re gonna go back to the Hilton or the Hyatt next time.

How very clean the entire hotel was down to the sheets and towels..etc.

N/A

La vista a la marina Excepcional La puesta de sol espectacular desde mi terraza

Los alimentos del restaurante no me gustaron. Tendrían que contratar a un chef que prepare platillos especiales y atractivos para que prefieras cenar en el hotel

I loved the ocean view. Very affordable.

I originally checked in at the wrong location. My bad. But when I went to the older building, we had the wrong room and the gentleman at the front desk seemed irritated that I here had to work. I was polite and didn’t cause a scene, but when you work in customer service/hospitality you should try and be nice, there are a lot of people out there that would’ve gone all “Karen” in him. I’m not that person, but he didn’t have to have an attitude when I was just trying to get the room I chose. The bed was horribly uncomfortable. Also, the tower we were in was really old, many things in the room didn’t work. We didn’t mind, we just wanted to have a nice getaway, but too many things wrong with a room that should be “easy fixes”.

The property was beautiful

Location

Check in staff member was not very customer service oriented. Answered back abruptly and dusky when asking how long till the room would be ready. She would look around listen in to other conversations and not truly be focused on the customer she was serving.

Incredible, beautiful and clean

Nothing

Very clean and staff were very helpful.

Everything was great!