Very quiet spacious room with a comfortable bed.

Towels and robe a bit worn as well as some wear and tear on the room.

the staff ! amazing Chris the bellman was exceptional in bringing our luggage, moving our rooms and even bringing up a bandaid for my daughter! Jenny at the front desk an absolute treasure and made every stop at the desk a pleasant one. Alex at the front desk seamlessly moved us to another room and was very helpful throughout our stay. Every single employee was professional, friendly and always with a warm smile. the housekeeping also five star

nothing

Well managed. All service was quickly executed. Very Good housekeeping.

The breakfast was pretty decent

Location if was far from everything did not have a stocked mini fridge was a very basic room for what we paid for did not like the valet only parking and that AF could not smoke on the patio

THE VALET STAFF ARE AWESOME. I HOPE THEY ARE BEING APPRECIATED BY THE OWNERS.

ONE NIGHT A MAN WAS SITTING ON MY LITTLE OUTSIDE AREA THAT HAS CHAIRS. HE WAS EITHER DRUNK AND HAD HICCUP FOR A LONG TIME. I CALLED THE FRONT DESK AND SECURITY TOOK CARE OF IT. THEN HE CAME INSIDE THE HALLWAY; WALKED AND LOUD HICCUP. NEXT DOOR ROOM AS WELL WAS SO LOUD. I THINK HE WAS THERE WITH SOMEONE. AFTER ABOUT 30 MIN. THINGS QUITTED DOWN.

staff were professional, courteous and friendly. the room was comfortable, clean, and quiet.

pet friendly, awesome big rooms with direct access to pool area.. no waiting for cars - valet efficient.. staff excellent.. clean.. location perfect for santa monica during the day and weho at night - smack in the middle. will deff stay there again !!

tbh nothing .. everything was up to standard..

Beautiful, peaceful and loved your staff. Ever single interaction with your staff was delightful. I will definitely stay here agin. I had a great Birthday with you! I will be back.

I sis not like the broken locks on the sliding glass door to balcony. A slip hook was put in locks place , it also was broken.

it is amazing hotel

bar/lounge didn’t have a server so an “investor” gave me a free beer. I thought it was nice and enjoyed the lounge area. The place seemed nice and relaxing downstairs.

There was really so much to dislike and I hate to admit it. First the location was right in the middle of a busy intersection. This meant uber/Lyft were insanely expensive. I was quoted $60 in the app for a 1.9 mile drive for breakfast. Secondly the room was underwhelming. For a hotel called Luxe and who’s price was double the national average, seeing dirty carpet, old run down decor and lazy paint jobs was unexpected. Nothing about a peeling high gloss latex paint job on walls and doors said “luxe”. Lastly the mattress was obviously aged. It wasn’t too uncomfortable but combined with 4 large firm pillows for side sleepers when I’m a back sleeper with a cpap was just misery. The walls are paper thin so expect to hear everything your neighbors are doing, lose sleep from the parties downstairs, and hear all the traffic from the highway. Clearly I am a bit disgruntled after spending almost $1000 here for 2 sleepless nights. The staff could not have cared less and lied saying they hadn’t heard any noise complaints only for another woman in the lobby to tell me she was warned of it and got a better room beforehand. Unless these new investors make some massive changes to the condition and management of this hotel I would not recommend staying here whatsoever.

It's conveniently located. The staff is exceptional. The room service food is decent.

The carpet in the rooms that haven't been renovated yet are dated.

location, cleanliness, staff. it was a lovely hotel! the room was very spacious with a lovely balcony

Room was spacious and it is close to UCLA

Parking fees is way too high even for LA!!!

Everything including food and staff

The room given to us was wayyyyy dated. Although had all facilities but needed a complete redoing a decade ago.

Staff extremely friendly.

Loud. People tried getting in my room twice at 3:00 am.

Location was easy access to many places if you had a car otherwise its on the freeway pretty much and cannot walk anywhere.

Checking in was a nightmare. Front desk staff were in- experienced and non-communicative for lack of a worse word.We were traveling for 25 all the way from the Mediterranean and they couldn’t get there act together to allocate our rooms in a timely and cordial manner. when we finally got to our rooms phones weren’t working and maintenance spent 1.5 hours trying to fix them when all we wanted to do after 25 hours traveling was shower and rest. Hotel is very very dirty in all areas (see pictures). Carpets are filthy throughout and especially in rooms. make sure you have flip flops as no hotel slippers available. My husband got worts on his feet for the first time in his life at 48 from walking barefoot on their filthy carpet. Housekeeping is terrible. Most days they just don’t do your room for bo reason at all. When they do its a very mediocre job. They talk loudly in Spanish in the corridors from early in the morning and don’t speak a word of English. A-la-carte breakfast is good, a little pricy and limited in choice but no other options available nearby anyway so your stuck with it. Hotel overall has a fantastic set up but is run down and very poorly managed. Bathrooms are very old and are in serious need of an upgrade. The Management is rude and promise to compensate you and then don’t. Bernadette and Natalie you know who you are! I had stayed at the Luxe Hotel on Rodeo twice before and had a wonderful experience and thought the same would be the case for here but instead it was the exact opposite. I would never stay here again and would NOT recommend to anyone stay here.