Beautiful location, wonderful property. Room was generously sized and comfortable. Very clean and tidy. The room was the best one we stayed in. We had 2 adults, 3 teenagers and 1 child and we all fit comfortably in the one room.

The pool was a little smaller than other resorts, and a bit cold.

Staying at the Turtle Bay Resort made us finally feel as though we were on holiday. The lovely staff, atmosphere and space.

Beautiful resort and location. Grounds were well maintained and staff helpful.

Cost. Restaurants and shops in particular are crazy expensive. I expected expensive, but not like this.

Beautiful resort and property. Hiked and rode bikes around the trails. Pools were nice but full of lots of loud kids. Amazing views from room on 5th floor.

Food and drinks are over priced. $130 for breakfast buffet with tip. Got tired of paying $18-$22 per drink. Went to gift shop and made our own. Seemed like extra charges were everywhere. Plan on spending another $250-$300 per day per couple for extras and meals. Better values elsewhere on the island.

I think the price for what you got was way out of line, the rooms were dated and the woodwork in the bathrooms was rotten

Property was immaculate. So much to do and see. Pool was beautiful, beaches were gorgeous, trails were amazing.

Nothing! I loved it all

Everything was great

There are some tourist traps, like the photo shooting. It was offered with starting packages at $350, but at the end the cheapest package was $810.

Location, Infrastructure

Professionality of Staff, Value for Money, Misleading information on parking, bad coffee quality, food at beach restaurant, extra fee for snorkeling equipment, parking space, and so on….

The interior and exterior was great

The first time we came to front desk to ask about how we can extend our reservation, because we lived before in Waikiki hotel and we decided to come earlier for a few days, the front desk was really nasty and didn’t want to talk to us because at that time was not residents I believe, then in a few days when we came to hotel I put my Zimmerman white swimsuit on the wood table on balcony and it’s painted it, I was extremely disappointed it was on weekends and the dry cleaning didn’t work I hope I’ll fix it when I come home

The ocean room view, the smell of the lobby, the amenities/activities, snorkel gear rental, staff, kids loved room service, the cozy bed, the quietness of the resort. We want to go back. My daughter was incredibly sad we weren't there for the mermaid lessons.

Food options were pricey across the board but the $55 breakfast buffet and $30 for continental was a tad outrageous for offerings.

We loved everything…we had an amazing honeymoon!

Nothing

The location was spectacular. Our room faced the west & was perfect for viewing sunsets. Room was lovely

Food prices were way too much $ . Parking at $35 & then having to tip someone to get the car was crazy. To pay about $1000 a day & not use any of the facilities was too much

Beautiful resort with tons of amenities and lovely room.

everything! beautiful…. love the surf vibe!

nothing

Loved the beach area. Less windy there as opposed to the pool. Pool area was very nice though and well-kept.

Cost

nicely laid out

The concierge with the very large eyelashes was not very helpful. She didn’t want to try too hard to give us suggestions.