The location as well as the prompt, helpful and Service of all staff was exceptional.

The room matress, wallpaper, decor and electronics do not appear to have been updated In at least 20 years. Simple additions like USB/USB-C enabled outlets and televisions with the ability to login to personal streaming services would be more in keeping with hotels we’ve enjoyed around the globe in the past 5 years. Upgrading the mattress and pillows (all down/down-like- none were firmer) is another recommendation I’d suggest. Finally, a lighter/brighter design scheme that felt more like 2024 and less like 2004 is something I’d to see in hotels of this caliber.

Location was perfect! Staff was above and beyond. Will be returning.

Cleanliness and friendliness of staff

Bed and pillows were a bit firm for my liking

N/A didnt eat

Old appearance, not clean looking

Breakfast was excellent but expensive.

Long walk through building to get to car, etc.

Didn’t realize it was right off of a busy road but it was pretty quiet and we enjoyed it very much. The room was comfortable enough to bring our dog so it wasn’t too cramps for him to be with us. Liked it too that we were at the end, right by the exit door so easy access to the outside for him to potty. The breakfast was a bit expensive but the food was fine and the waitress as well as all the staff that assisted us were too notch. We will definitely recommend the hotel.

Breakfast a bit too pricey for the selection. Think continental or the a la carte should be under 10 with tax and tip.

Our new puppies didn’t allow us to enjoy breakfast.

Everything was perfect

Staff and the facilities were great.

Pillows had no support. The breakfast was extremely overpriced, considering the food had been sitting long enough to crust and the fruit had turned brown.

We had breakfast, full and continental, both were OK. Service was very good.

May be explanation of how the toaster worked, would have prevented cremated toast.

The staff was great. Helpful.

We thought price was a little too high.

convenience to downtown Asheville and Mall . it was also close to wedding venues we attended.

The rooms were clean but very musky smelling.

breakfast was good location was great

had to wait for a luggage cart at check in. It was hard for me to find something i didn't like.

Location was great, the restaurant and bar attached to the hotel was good, the rooms were clean and newer, this staff was exceptionally nice. My dog was treated very well, they even gave him a dog biscuit when they gave us cookies!

Only one elevator

The staff was amazing and the breakfast was delicious. We will definitely stay again

the room was clean and ready when we arrived. my kids loved the warm cookies on arrival.

the beds were not very comfortable and the couch didn’t have any throw pillows to lean on. our toilet clogged during the night.

The staff was helpful and breakfast was really good.

Loved the lobby, and breakfast was really good. The room was comfortable and quiet. We were close to Biltmore which was our reason for traveling. We loved that Fridays was attached. And the front desk staff was great, especially Carla Morris. Cookies were awesome!

It is beginning to look outdated.