Staff were very rude. We arrived at 11pm and the front desk girl asked if I was checking in then ignored me for 10 mins. I then asked if there was a problem and she said the computers were down. Well would have been professional to relay that information as more guests started to arrive. Then another desk lady came and had an attitude. When i eventually got my room it was not the one i booked and was told it was because I had booked it through a third party. Well this has NEVER happened before. Was given the keys and told “ I could go”. After driving 12 hours and just wanting to sleep to be treated this way by a Hilton property is disgraceful. Will never stay at another home wood suites again. I will be filing a complaint if I was charged more for the room they “gave me”. And not the room i had already booked and paid for.

The lady at the desk was very friendly & nice

The bed was too hard!

Cleanliness, staff was very friendly

Everything was great

Ruim verblijf met kitchenette, woonkamer en slaapkamer. Gebruik van zwembad en goed ontbijt. Erg schoon en comfortabel.

Ver lopen vanaf parking naar kamer. Er was geen binnendoor route.

Room was very clean and comfortable. Staff were fantastic. Breakfast was excellent. Easy to find on the I-40 service road. No road noise on the north side of the building. WiFi was adequate.

WiFi could certainly be better. After slow loading I ran speed test which showed less than 10mbps. Adequate but not great.

I did not get a chance to try the breakfast. It started at 7 am and I had somewhere to be earlier than that.

I was double charged and it has been a week and I still have not seen my refund. And the staff was rude at the time and on the phone about it later.

Very clean and convenient. The staff was very professional and knowledgeable. She greeted us with a smile. She was very accommodating. The room was outstanding. It was so nice I wish I could have stayed for more than just the one night.

Nothing

The variety of selections.

No fresh fruit.