The property and amenities were beautiful.

We ordered dinner from the Pelican Cafe. My husband had 3 bites of his fish tacos and felt like there was something wrong with them. So he didn’t eat them. He started throwing up 30 minutes later. I called the restaurant to tell them and it was as if the woman that answered the phone didn’t understand what food poisoning is. She offered him a different meal (he was already throwing up) and then offered us a free breakfast for the next day. Neither of which was helpful. I stated you should tell your kitchen staff someone is sick from the food. She said she would and then hung up. It was so very bizarre. As if she either didn’t believe he was sick or what I don’t know. At the very least she could have refunded us for his tacos. Poor customer service at best. Our room was also not ready when we arrived. Everyone else in our group had rooms, one was even upgraded to a suite for no apparent reason, but ours was not ready. I had politely asked if it was ready via text earlier in the day. I was told it wasn’t which was fine. But when we arrived at 10 to 4 I had hoped for it to be ready since everyone else in our party was checked in and able to go to their rooms or suites and get ready to go to the pool, but ours was not ready. I know it sounds petty but when you spend $320 for literally 10 hours of your life, 8 of which will be sleeping you’d like to have a room and food that doesn’t make you sick.

We stayed there for 5 nights. Room type was Quens bedroom with balcony. İts a very large room. Beds and pillows and sheets very comfortable and clean. Thre was a coffe machine with starbucks capauls. Location was very quiet and easy accesable. Stuff was very kind. Hotel was very clean and compact. We used pool by the way. The weather was cold but we can use pool because its warm :)). And also car park very easy and we use the vale. Vales stuff very helpfull.

Parking fee

Good breakfast. Too expensive though. Great service.

Amazing experience. Great landscape design, perfect location, and the nicest staff. Breakfast with a view was great!

Maybe could have different pillows, personally think they were a little too soft

Emily at front desk, so helpful. gave us dinner tips and room with great view of sunset

extra charges, parking is spendy, resort fees. etc etc adds up!

Everything

Sometimes you hear the sound of the plane as if it were landing above your head

Location was great for us. The breakfast at the adjoining restaurant was top notch - we opted to have this included in our room rate, otherwise the price for the breakfast is really high. It was a full buffet and great. Pool was nice, but consistently dirty with items floating in it (bandaids, clothes, leaves, etc).

The bathroom was run down and dirty. The shower was pretty gross and it could have been much cleaner. The shower head was dirty.

Philip on the concierge desk made us feel so welcomed. It was our sons birthday and he made it feel so special, nothing was too much for him to help us with from directions, recommendations and general information we needed. Thank you for an amazing stay.