The room was fine for what we needed - mainly a place to sleep. We did appreciate being able to leave our bags in the basement after we checked out - thank you.

The bedside lamps didn't work. The air conditioning and shower vents need a really good clean. There is a bar right next door so it was very loud until about 2am. The door to our room didn't completely close and the rooftop terrace was closed.

The staff were great, the room was a bit small but clean. Easy to open the window and the view on NYC roofs was friendly with neighbor! The washroom with Italian shower was very nice and looked new. Only 2 rooms at that floor so it was very quiet. Lively snack'n chat street after bars hours!

The streets were closed to cars at night so it can be tricky to get your luggage to the lobby and to park your car, even in the full parking lots around, but I had space because of a plug-in car😉👍. Hopefully too, I got help from Angel, the sweetest receptionnist who managed to send young men residents there to carry all my "birthdays gifts" stuff! Thanks again, Angel!!! The Roof terrasse was supposed to be closed at night (too many abused) but my special request has been accepted to share a cake and digestive with friends there. Though, the bright white spot lights were blinding us as it's set to show the wall of the hotel instead of creating a cozy atmosphere ... Oh! And the corridors floors were on rough concrete and very, very, very dusty. Let's hope it is to be renovated soon!

The location was great and the hotel was pretty updated. We weren’t bothered too much during our stay which was nice.

The rooms are EXTREMELY small and look a lot smaller than advertised. the cleanliness is also lacking a bit.

the front desk was amazing

The beds were very comfortable and the location is convenient, if you want access to bars, nightlife, and the subway (but every part of Manhattan is easily connected by public transportation, so this doesn’t say much). It was sort of fine, overall.

I have to agree with the other review that called it a “glorified hostel”. The rooms and hallways are a bit run down (think peeling wallpaper and chipped paint; random holes in the walls from old fixtures, a dirty elevator rug). There is no hospitality to speak of - the basement coffee room is hardly inviting, and half of the desk staff were unhelpful, unengaged, misinformed about hotel policies, or busy doing something else while attending the desk. The location was atrocious, as someone who likes to get good sleep - people were loudly partying until 3am *every night of the week*, except for Tuesday. I hardly slept and woke up exhausted every morning. The room has zero amenities that you might expect from a hotel (no safe to store things, for instance, no closet to hang things). My room was musty and the air was thick with a kind of mild, but perceptible, mold scent. I get the feeling that you can’t expect much more from hotels in New York, unless you are prepared to spend beaucoup money, but nonetheless, it was depressing, I might have left if I hadn’t paid in advance, and I was wishing I had been willing to shell out a bit more per night for something better (but again, I don’t think it would have helped much).

Bed was comfortable Room was clean The staff was friendly

The room features were worn out and the wifi was not delivering any decent connection. You can barely see through the window as the glass has been cleaned a century ago. Rooms are very small. Value for money not satisfying.

staff and location.

cramped rooms and bedding was stained.

central

smelled moldy/funky

The hotel was fine, it was exactly what I expected all I cared was that it was clean and central. The only reason I can’t rate it well is security, my card to my door kept getting demagnetized and they wouldn’t even ask for my ID (and they never saw me before) and would just ask me my room number and give it to me. That’s incredibly unsafe and could lead to people getting their stuff stolen EASILY.

The location was close to many restaurants

There was a foul mildew smell throughout the property

I like the room its clean.. the hotel also center of bars and most of the resto.. i always like to stay here...

Last time i stay i book through booking.com 5 mins bfore chck in then im waiting myb still on process but this lady book me through my card for another booking whch is i ddnt say she will do it and she did.. now its already dedcted on my card and 5 working days still not on my card... And she took myb 20 mins to ready my booking.. shes seems soo tired or just so lazy... The rest all my stay in this hotel is great.. aside from her..

Room cleaners were friendly. So were overnight staff.

When I arrived to drop off bags. Receptionist was off sick without backup. Weird bleach smell in room, and generally stuff. There should be a tag to put on door handle so cleaning staff don't come in every day. There was a day when there wasn't extra toilet paper. AC wasn't working great. Morning I was leaving, receptionist was unfriendly.

The staff was pretty friendly, especially the concierge who greeted me when I got to the hotel. I enjoyed the location, the walkability to different bars and restaurants, and the outdoor terrace area.

I'm pretty disappointed in the lack of amenities available at this hotel for the price that I paid. The concierge told me there would be two water bottles waiting for me in the room, but when I got to the room there was none there. He apologized, said they must be out of water, but that I could use the water fountain on the basement level. As someone who has worked in hospitality for the last 9 years, this is unacceptable. Hotels should always be stocked and able to accommodate their guests. My room also was not cleaned the second day that I was there, and I had run out of towels, so that added another level of frustration, especially coming back from a long day of work sweaty and tired. Please do better, Redford.