Close to downtown and Huntington convention center.

Staff, reception and counter no friendly They didn't help me when I had problems with the air conditioning in the room. She told me to go down the stairs and go to the maintenance area. I told her that was her job, but thanks anyway for the service, even she attended to another couple who was behind me before. Completely disappointed with the staff.

Location & morning supervisor

My entire stay- I could not get into my room. None of the keys worked & staff had to keep letting me in my room with the master key. I also had to walk down 16 flights of steps because the cheerleading competition people were holding the elevator up.The morning supervisor was so helpful and she would be the only reason I would ever book there again.

By the lakeside pretty cool

Restaurant suck you would think it would be open at 6.30 in the afternoon

De locatie waar het gelegen was

Kamers waren gedateerd, behang liet los, badkamer was niet schoon en bedden niet comfortabel

Location

Our hotel was filthy. I told the from receptionist when I went to get towels and I wasn’t even acknowledged. Our bathroom wasn’t cleaned used towels and wash cloths left behind and trash in the bins. Also, towels were not delivered as said. I had to go down again and ask.

Excellent location, friendly staff

Rooms were a little tired. Could have been updated.

Good location and comfortable bed.

Bathroom wasn’t in the best shape and could do with some updating.

Clean and very friendly. Not to mention a great cookie upon arrival!

Restaurant not as sdvertised. Hallways seedy! 1970’s type rooms

Loved the view of the airfield & Lake Erie. Bar was fine . Coffee shop is good. Staff are efficient

Didn’t like the dead cockroach on the carpet, That appeared. Decor is tired, bath rooms walls, carpet..

No breakfast was available the first morning.. Towels requested three times and never received. Room telephone not working.. reported but never fixed. Too expensive for such poor service.

See above

Location was good. Close to Rock & Roll Hall of Fame and downtown.

Room was old, smelled musty, and needed fresh paint and updating. The tub was rusty around the drain. Very disappointing for an expensive hotel.

checki in

very poor breakfast room was not clean and actually had fungus

The only two things that we did like about the hotel was the 2nd day were were there, the front desk agent was very helpful and courteous. The 2nd thing was the bartender/waitress (her name was Vanessa) in the Bar & Grill was probably the best service person I have every dealt with. She was friendly and very accommodating!

After paying $200 per night for the room, I was surprised to find that onsite parking was an additional $25.00 per day! In addition to that, when we first checked in, the front desk agent didn't really know much. We had parked in front of the hotel and he said that we could park there overnight, but we had to move it in the morning or feed the meter, but he couldn't tell us how much it would cost for the meter or any other details on parking. And finally, when we called to leave a wake up call for the next morning, they never called. When questioned they said they didn't actually call, just beeped the phone once.

Location

Facilities

The hostess, Tosha, was amazing. She made checking in fun and was very informative of restaurants and activities. The Shuttle was great and the driver, Carl, was also amazing! He was so funny and a pleasure to hangout with! He's a great driver too!!!

Everything was clean, and the staff was great. We felt the weekend room costs per night was a little on the high side. We were also shocked to pay for parking in the hotel garage.

Location location location

Dated, pool was closed and “free shuttle” driver never showed up when requested so we ended up walking

Location

The motel needs updated. The breakfast was horrific. Remote did not work bathroom was small didn't like we had to pay to park there. Parking should be free for guests.will not be back!

Location and parking included was a plus. Staff was friendly.

Hotel rooms were dark and dated need a lot of upgrading. I didn't find them to be very clean. The floors were sticky in the bathroom.

Room clean and comfortable.

I don't know of anything I didn't like at this time.

location

nothing

location and room, once we finally got the correct accommodations

for the third time, we were not given the accessible room I reserved, and had to wait over an hour for an appropriate room to be cleaned and made available. no compensation for our inconvenience was offered until we requested it.

The staff was fantastic, location fantastic, the bed was quite comfortable also, and loved they had a shuttle.

Seemed dated, could definitely use more attention to a deep clean and updates.

proximity to good restaurants and entertainment

homeless people lingering near entry and in parking garage