The bed was firm and comfortable, the staff was exceptional and the location was good. It was comforting to know that a security person was on the premises overnight.

The layout of the rooms was odd. Very small space in the bedroom area and too much space in the kitchen area. It would have been nice to have some hooks to hang towels or clothes on. Breakfast was ok but ran out of items and staff was slow to replenish.

I really like the pool and the breakfast options they offered.

I loved everything

Helpful front desk lady, nice breakfast, clean and comfortable. Close to the Convention Center.

Trash trucks were a bit noisy.

Ubicacion y desayuno excelentes, limpieza de habitacion muy buena

Personal de la manana de front desk son maquinas de impedir ayuda todo lo hacen dificil , le pido que si me puede tener la valija , que si me puede ayudar con reserva si me.puede cambiar , si me puede ayudar con faltante de jabon, todo es no en senorita de la mañana de apariencia Hindu pésima actitud contrapuesta con el resto. Precio es mas caro que misma cadena en canal street

Breakfast was decent. Love the location; in walking distance of where I/we needed to be.

Expected full payment for stay to be deducted from account upon check in & not 4 days after check out. Stayed at this same location (2023) for Mardi Gras; reasonably priced. This time significantly more ($500 increase) & hotel attempted to assess deposit/charge 3 days stay prior to checking in (this wasn’t stated in the contract that Hotel has with Booking.com.

It wasn’t too far of a walk to go to parades or bourbon street

It wasn’t equipped with enough parking for all its guest knowing that this was a eventful week and didn’t even bother to let that be known before hand though they did give a list to try some of the parking were not even available so it’s safe to say they were not up to date with their information they were giving. The lighting in the hotel room is very little and dim

Close to everything

Breakfast wasn't very tasty

Staff were friendly, the breakfast was great, and the rooms were very clean. This area is close enough to the fun attractions without being so close that you can't get some sleep still.

The parking garage spaces are narrow, so bring a smaller car, no large trucks.

Breakfast was really good. The room was modern & clean. It was close to sites and shops and the price was right.

The front desk staff and breakfast staff was absolutely phenomenal. Friendly, kind, and personal. The breakfast location was immaculate and good too. Customer service is rated at a 10+ for this property. A great model for all hotel properties. The room was also immaculate and the beds were very comfortable.

N/S

Location was great

It’s expensive and the bed are to soft

Super close to the convention center as well as the riverside mall. Small 24/7 market is very convenient, and the space is clean and tidy. Breakfast was fairly standard.

This is not a ‘full service’ hotel, which means cleaning is every other day and no room dining service. Not a huge negative but was not aware of this before booking.

The staff was truly by far the best.

N/A

Excellent location which was near the convention center and found restaurants nearby that we went to multiple times (Cochon Butcher and Gus's). The reception staff were very helpful and accommodating (allowing packages to be received and luggage stored while we picked up our rental car). Room was spacious: it was great to have a work desk away from the bed and sofa to lounge in.

Breakfast was the same everyday (sausage and eggs, breads, oats/cereal, 2-3 fruits, coffee/tea, milk/yogurt) and sometimes no longer available 30min before it was supposed to end. It would have been great if we were told upon check-in what days our room was scheduled to be cleaned (it's not daily). Housekeeping didn't follow what their sign said, replacing our towels even if we left them hanging (instead of only replacing those on the floor). And there was a handprint and marks above our headboard.

Very Convenient to convention centre , staff great - Breakfast was good but some variety in the hot foods would have been nice.

Lighting in the room left a little to be desired - also had expected full tea and coffee facilities in the room -there was no jug just small coffee machine - no tea/ coffee/ sugar etc - no actual cups only 2 paper ones - also there is fridge and micowave which is great but no cutlery or plates

L'hôtel est moderne et très agréable, bien situé , au calme mais suffisament près du quartier français pour y accéder à pied. Les chambres sont très spacieuses et propres, même si le ménage n'est pas fait tous les jours. Nous avons adoré les lits, trop confortables.

Les fenêtres des chambres ne s'ouvrent pas, ce qui interdit toute aération. L'espace nuit est sombre car peu d'éclairage. Le petit déjeuner est très décevant , à part les oeufs brouillés. L'hôtel est peu soucieux de l'environnement, y compris pour un établissement américain (vaisselle jetable , clim à fond, lumière partout de jour comme de nuit...) Le parking est un plus, mais il est hélas assez cher et vite complet.

Very clean. Comfortable beds. Very walkable location. Staff friendly. Close to cruise terminal

It is a distance from the French quarter so if you are limited in your walking not a good location. But not a problem for us

The location and friendly staff from MGMT to Associates. Breakfast was fresh and tasty

Housekeeping supervisor on day of departure wasn't polite when knocked on door and stated I had late check out.

I liked the location to the port

Staff member literally insulted my intelligence, power went on and off several times, soda bed was not even put together nor were there any extra bedding for that bed, and kids ran up and down the hallway. Also prices on the reciept and what I was charged was two different prices.

Housekeepers were loud and noisy, before 8A, I had to address them, when I tried to speak with management basically he was rude, I had to return my rudeness back which I don’t usually do.

It was good location. Easy parking and good people and security

Property charged me 28.50$ extra I paid 261.50 in advance thumbs down

Room was clean and comfortable

Nothing

Professional staff, cleanliness, hotel upkeep

That I couldn't use cash to buy snacks out of their store

Fantastic location. Safe parking. Yummy food at the free breakfast buffet. Great pool. Reasonably priced. What more could you ask for??!!

Not being told there would be a $25 per night parking fee. Although, I am sure it is in the "fine print".

The overall atmosphere/environment. Nice and close to everything. Clean and well kept

No complaints

Everything was great! Breakfast was great. The hotel and room was clean and looked very nice. The staff was friendly. Beds were comfy. We really enjoyed our one night stay.

My family and I didn't have any complaints other than we wish there was an elevator closer to our room after a long day of walking lol

We liked the area surrounding the hotel and everything was in walking distance. The closeness of the cruise port was a bonus for us.