The two bartenders. And I do not drink. They were the friendliest staff. Front desk people seemed tired of their job. Didn’t like to answer questions. Just repeated the same words to me like I was from another planet. Couldn’t find my confirmation and were acting like it’s my fault. I had the number in front of them. Sometimes it doesn’t transfer and gets stuck in the computer world.

The mold in the bathroom on the ceiling. Looked like they tried to paint over it. The smell in the bathroom was mildew and musty. The room was not dusted or wiped down. We slept with a wasp that lived in our room with us. I didn’t want to use the dirty coffee pot in the room, so I went downstairs and asked for coffee. They charged me $4. They put a ridiculous $300 hold on the room. Hallways needed vacuuming. Mirrors - yuck. They do not offer free coffee.

The rooms was nice And the staff was very good

location and how comfortable the rooms were

There was no room service even though there was a menu on the desk it’s misleading, if i wanted food they wanted me to go down to the bar

Proximity to O’hare, excellent shuttle service! Room was nice. Like the way ice machine enclosed. Good thinking.

The lobby needs renovating, looks like a 3rd world country lobby. Coffee machine in room nonfunctional. If it had been functional, not enough team for amount of people assigned to the room. Finally, no grooming amenities (what, no shower cap?!).

Breakfast buffet, location, nice lobby

Closed swimming pool Not enough car parking paying $32 a day! Not fruit in market place Toilet didn’t flush all the way. Had to flush Atleast twice

There was a disconnect between Booking.com and Marriott. Fortunately Marriott was able to accommodate our reservation.

The bathroom size was nice

The elevators were out and only running a single one at a time. There was no available pool, our duvet on the bed were cleaned however seemed to have had a stain once flipped, and it's impossible to unload conveniently and comfortably due to the fact that you can't actually pull up to the front door of the hotel. I had to meet my food delivery way past the doors and by the car entrance that has the pull up arm. Sooo with all that and still being charged 40 because it being 30 minutes before noon, on top of the already high price, is a tad bit ridiculous for someone who comes to rosemont three times a year for events. I always wasn't a fan of the fact that their shuttle doesn't go to the convention center when you'd think it would. Even the Hilton has a shuttle go and it's right across the street.

I love the staff they made me feel welcomed and was very accommodating!

I didn't like having to pay for parking