The reservation was pre-paid. However, the hotel attempted to double bill us and it took much effort to get a potential resolution. We are still waiting to see if the double charge is removed from our credit card.

coffee and tea available,cold breakfast available if u leaving early, very peaceful, beautiful view,spacious, clean ... a bit outdated but clean and not smelly.... great location... can find parking arounds,restaurants close by.... Syracuse is not a vacation place but great for travel professionals.

everything was good I only spent 2 nights.

everything

nothing

Hotel was basically clean and convenient for our stay next to the mountain goat 10 miler.

Gun fire, unsafe area around the hotel and unable to get any sleep do to the excessive noise till 4am. Even being on the 11th floor didn't make a difference.

the location, updated clean rooms. fantastic staff

nothing

Everything the suit was lovely,very clean ,front desk staff very nice polite

Na

Very nice hotel

Parking is a little bit of an issue

I didn't wake up in time for breakfast. Bed was very comfortable

room size was a little small. Still a very good deal though!

The location for the Sky Armory was great. The staff was nice. They tried very hard to accommodate us for our large family wedding! Breakfast was good and the breakfast area was nice.

My problem was Booking.com!! When my family arrived for the wedding our reservations never went through yet we're fully paid and non refundable!! I also had the confirmation numbers. They said they were booked and they had to downgrade us to a queen room and gave our suite away! People had to leave because there wasn't enough rooms!! I was traveling with a large family group plus children. My room ended up being the size of a closet the good thing is it was clean but dated. I met a woman in the elevator that said her reservation was for a queen and they upgraded her because they didn't have one!!! Oh did I mention she checked in at the exact time as I did and I heard the conversation!!!! I had her queen and she had my suite!!!!

The location, the room was excellent. The staff was very accommodating, the breakfast was delicious.

The dresser drawer had food crumbs in it,

Evangelique was kind, patient and knowledgeable. Very down to earth.

I was satisfied and pleased.

Large room. Comfortable

The men at the front desk were less than friendly. The elevator needs servicing. Just one elevator for 10 floors. At times, it kept you trapped, didn't move or open.

Location was great in downtown, limited free parking available, price was reasonable.

Check in time was excruciatingly long - I've not seen a clunkier check in process since the early 2000s before the advancement of technology. Corporate has to review this process. It is too long. There were 2 people at front desk, 5-6 people waiting to check in and no explanation for why only one employee was checking people in. The one employee not helping customers was flitting around with no apparent care for the customer experience. The hallways were covered in this horrendously busy navy carpeting which was absolutely filthy needed to be vacuumed. Once we were checked in, room seemed ok except for the dirty dishes in the dishwasher. We were doing a short overnight stay so not a big deal. Soon after checking in we went to dinner and then a Syracuse basketball game. We booked the one bedroom suite to accommodate our family of four, all of us listed on the reservation. The kids slept on the pull out sofa. There were no sheets or bedding in the room, despite it being advertised for a stay for 4 (we had one king in the main bedroom). When I called the front desk I received attitude at the suggestion that they should deliver the bedding to our room vs. us coming down to the lobby to pick it up. My sons reported the pull out to be one of the most uncomfortable beds they have ever slept on. It felt like a paper thin mattress over bars. As we left the following morning, our car was parked in front of the hotel and someone clearly hocked a loogie and spit it on my driver's side window. I don't imagine that this was a coincidence after the unpleasantness over the sheets. I called Best Western to report the experience, they opened a ticket but have not offered any concession to date. I would not stay again.