Perfect location in Vail Village. Great patio off our king suite

Needs better lighting in unit

Excellent staff. Clean rooms. Fluffy towels and quality bed sheets. Soft pillows. Bathrobes were a nice touch. Free parking. Location in town. Drinking water in room.

Bathroom needs to be remodeled - a bit tired. Hole in window screen. The armoire takes up too much space and is not practical. Chair in room needs re-stuffing.

Location

Advertising breakfast included and didn’t deliver. Also charged for parking but didn’t say in advance of arrival.

I like the location. The hotel, room and bathroom were clean. My room size was okay.

It was like a ghost hotel. All the gates to enter the hotel are closed after 9 pm. The manager at the front desk did not tell me this. Neither he told me that there will be a security code written on (notecard). I supposed to read each and everything at the card very carefully. So, I stuck outside for half an hour outside the hotel (from 9:33 pm to 10:04 pm). I tried all the numbers I had, and luckily somebody picked my call at around 10 pm. I dial 108 from hanging phone, as well as 970-476-5641. But only automated response. Then I tried a number written on their western door, again from hanging phone. No response. Then I used my phone to call all these numbers. And one of the number worked (written on the door). The hanging phone on their wall is junk piece of machine. Something seriously wrong with this hotel. Never seen in my life where the main entrance is closed most of the times. 9:30 pm is not very late, I guess for a tourist place. Then why all the gates are closed. There were hardly any staff I saw in my 4 nights of stay?? Nice experience. Will refrain myself to use booking.com also in the future. I dont see any benefit to use booking.com, when the hotels provided by them are not upto the mark. Also, There were no paper filters to make my morning coffee. The fan provided in the room was very old and hardly you can feel any air.

Right next to the center of Vail, cozy atmosphere

Lack of A/C

Location ,bed was comfortable

No air conditioning

No breakfast available

Best location possible - parking right in front and short walking distance to gondola, ski rental and bars and restaurants (2-3 min walk gondola and Red lion)