Food reception

Staff was rude..room wasn’t clean

Key card

Wanted a king got a double, one set of towels in room,website said bar was closed,website said restaurant was closed. Breakfast the fruit was spoiled the other Breakfast items was cold.Staff at front desk acted like they really didn't want to be there.

Everything was great breakfast was amazing! Always have love Embassy Suites.

Had a random fire drill in the middle of the day but wasn’t too bad

Hotel was clean and staff was friendly

Hotel was under construction

Breakfast and reception at nighttime

They gave me a Room conecter with an other and was noisy

Breakfast was excellent. I had a made to order omlet and the chef was personable. The wait time was very appropriate and there was something for everyone.

Non-applicable.

I love the that the rooms are set up with separate sitting room and bedroom. Pool was nice but cold lol. But overall very nice property.

Rooms were very spacious

No coffee available after breakfast

Very clean and perfect suites. The evening welcome snacks and drink is a wonderful addition.

Nice property which sits back from the very busy Mercury Blvd and close to anything you need.

The phone was sticky and missing buttons. The cover around the ice bucket was coming off. There was one trash can in the entire room. The breakfast was good for the most part. The gentleman cooking on our first morning seemed to be in a mood from something that happened in the back, and we all heard about it while waiting for omelets. Pancakes on the steam table were solid (like rocks). If the bottom of the pan were line with bread before adding the pancakes, the moisture would not be drawn out of the pancakes, and there would be less waist. Coffee in the room and at breakfast was awful and no hot chocolate for the non-coffee crowd. There was no printed information about the property and the surrounding area. There was no menu for room service unless you went to the atrium. Two lamps on either side of the couch. One could no be plugged in because there was no outlet there and the other would not stay plugged in. The biggest issue was the bed being so low to the ground. It was an accessible room which would make it difficult to transfer to a wheelchair.

Embassy breakfast is main reason that i enjoy staying there.

Bathroom was updated but no towel racks only 2 hooks. Tub area appears to be leaking, signs of mold.

Spacious and comfortable room

Would not accept my payment through Klarna. They wanted a physical card to swipe. If I would known that in advance I would not have booked an extra night. I had no problems using Klarna on VRBO.

Clean and close to my destinations.

Some Ongoing construction in the stairwells by my room

The property was in excellent condition. There was huge groups of swimmers for a meet. Place was kept clean, stocked, and friendly staff.

Hilton website is terrible. Charging $75 extra dollars than booking with any other site.

The room was nice. We got the king suite because we were traveling with small children. It was very convenient that we had the bed in a room with a door. This was helpful with the kids. They were able to go to sleep in the living area and we could still close the door and watch tv in the bedroom. Our room was clean. The bed was comfy. There was plenty of space. The breakfast was nice and was above average compared to other hotels that I've stayed in.

I didnt see a laundry bag. The setup is a little odd. Theres only one set of elevators and our room was on the opposite of where the elevators were (so we had to walk the furthest distance). It wasnt a big deal, but maybe worth mentioning.

The lobby is beautiful, the location is very good - lots of places to eat and only 15 minutes from Buckroe Beach. The breakfast was terrific - lots of choices available.

There was only one coffee cup, and the soap and shampoo dispensers over the tub had not been filled. The staff did take care of this after we talked to the person at the front desk. The carpet around the bed did not appear to have been vacuumed but we didn't mention this as we were only there for 2 nights.

`Free happy hour

You have to request room to be refreshed but they seem to have amnesia and our room was not taken care when we returned. Toilet malfunctioned and those new safes were finicky.

Location

Elevators not working at 4pm check-in time. Had to walk 6 flights of stairs with 4 bags and 93 degrees outside. At 11:30pm elevators still not working. Manager extremely unaccommodating considering the tremendous inconvenience to guests. Asthmatic but the staff had no consideration . Awful experience!