The property is clean and beautiful, and the location is perfect! My husband loved that it was right by the lake. He spent a lot of time enjoying the view.

NA

Location

Did not want to provide cookies to guest only to new arrivals

Clean and those at the front desk were extremely friendly. The fire pit outside looking over the water was also neat and relaxing.

The restaurant had limited choices which is fine but the food should be well prepared for the price you have to pay. The chicken was dry and inedible. Also, we wanted to eat in the dining area but they packed our food in to-go containers and gave us no silverware.

Very clean!

Location is beautiful… Beautiful property and as always a great stay at Double Tree/Hilton!!!

Not a thing!

The property itself was amazing! The location was right near everything.

Some of the staff members including the manager were very standoffish and a tad bit rude. When you ask a question they cut you off and say what they have to say. I had a question about an over charge that was on my account and she cut me off and said I’m printing your receipt and you will only be charged what is on here. I work in an industry where customer service is a huge ordeal and regardless of how you feel and what you have going on being rude is not ok. You have a really nice establishment don’t let your attitude reflect on the company. There were two gentlemen there at check in who were very friendly to the people on the phone but when it came to corresponding with us we did not get the same friendly interaction. Even questioned if we were smokers which we are not then he became friendly upon us answering no to his question.

Great place

Great place to stay!

Easy check in and out And the 12:00 check out time!

Mattress was to firm for me

Room was very clean and well appointed.

All we were given were "no's" from staff on any request we had. Balcony "view" was the parking lot, fire pit broken, refused late check out, restaurant closed. Lots of little disappointments.

It was amazing, with beautiful views!

Nothing, it was great!

Next to the lake

Digital key didn’t work by pool. Had to walk all the way around to the front door to get back in

Nothing I have nothing nice to say about this facility

everything the staff was very rude on the first day.the staff that I had when I called back the next day was alot nicer

Could use a better TV/cable package for viewing choices.

Clean and personalized experience. I liked that they welcomed you with a snack, and the room was very clean and It was cute my name was on the tv

I loved everything about this hotel. It was nice & clean .The guy at the front desk was great, and he gave good information...I loved the fireplace, my mom stayed outside enjoying the patio. The gym was great too....I will definitely be staying here everytime I'm in hot springs.

it’s right on Lake Hamilton. it’s extremely clean and the hotel is extremely clean. Everyone was so friendly and nice.

There’s nothing not to like.

The breakfast wasn’t free, for the price of the stay breakfast should have been included.

It was a expensive!