Value

Not as close to night life spots

Location and pool

Uncomfortable beds, shuttle drivers do not open shuttle doors or help load/unload bags

Friendly staff members

The walls of our room were dirty, the breakfast didn’t have any protein (eggs, sausage etc)

ok I expected eggs and bacon

Location good

I asked for trash to be removed and towels changed twice during the same day. They ignored my request.

The bathroom door was difficult to open and close and was very noisy. Asked for someone to check it and didn't get any response. Asked for towels to use for the pool and was told they didn't have any clean. Got the same response when I asked for more bath ṭowels as we only had 2 for 4 people. Waited at the front desk for 10 min. Kept ringing the bell, but no one ever came, so I left. The bathroom in pool area was pretty gross.

Nearby the mall of America

Booked a king, they didn’t have so they gave me 2 queens. Wanted to go to the pool/ hot tub and sauna but they didn’t have any extra towels for that. Breakfast was a joke

Everything was barely ok.

The shared areas are not clean. The breakfast is a sad joke. The worst part: went paid in full through booking,com but when we got to the hotel the receptionist told me that booking.com had not yet paid the hotel so that we did not have a reservation. We showed her the confirmation and payment receipt. She said we had to call booking.com - this is a Friday night at 10pm... I asked for a supervisor... she said the sup comes in Monday morning. We paid again to the hotel, and now we're trying to get someone at booking.com to get back to us. It's been 3 days with no answer.