Location and premises are, on the whole, pleasant.

There was no one to greet us when we arrived and the whole building was closed and inaccessible. We had to look for a phone number to call, leave messages on answering machines and wait for what seemed like a long time until we got called back. The « customer relations director » finally showed up. She greeted us with great folksiness and no apology, as if nothing was wrong and the situation was perfectly normal. I can readily admit that the initial cause for this situation was due to (very) late reservation. Our displeasure could probably have been largely assuaged with an appropriate response and a mere apology. For the same reason (late reservation and arrival) the room had not been heated in advance and remained chilly for a long time.

loved the location, the room was comfortable and the property was very pretty with lots of great outdoor space to hang out.

can’t think of anything

The Inn is beautiful and quiet and had a nice restaurant inside, with lots of garden and patio seating for eating and relaxation. The rooms are nicely restored.

Great location in town. Peaceful, quaint and walking distance to shops /restaurants. Nice outdoor seating with fire-pit. Room was excellent, clean, bed comfortable, white linnen, heated bathroom, overall perfect. Nicole was very responsive with the check-in process, most helpful and provided valued general information. Parking easy and free.

Nil

Beautiful property and great location!

warm floor at the bathroom on-site breakfast place Sam’s is very good.

The staff is really nice. They even left a bottle of sparkling wine waiting for us in the room for our anniversary. they have bikes for guests to borrow and stroll around, and service is outstanding. The room amenities are also top notch. All in all this had everything to be a superb place.

The biggest problem is the lack of a common room or a heated area where guests could spend time. The rooms are tiny and there’s no seating space - it only fits the bed. This wouldn’t be a problem if there was a common room where guests could sit down, read a book and spend some time. but in this property they lack that. the cafe closes at 4pm, and so does the reception. All the staff leaves and turn off all the patio heaters. So if you get to the hotel after dinner at 8:30 the only thing you can do is to go to bed early. And hope you can sleep 11 hours in a row, because the cafe is only open at 8am next day. I imagine this wouldn’t be a problem with warm weather, as one can spend time in the patio, but during winter it just doesn’t work. Also - and possibly as a consequence of forcing guests to spend too long in bed - the mattress was all bumpy and uncomfortable. Two days in that place and I was dreading having to go back to that room.

I loved everything, from the staff going above and beyond. Nichole S who I was speaking too was so great, she formed me about everything I needed to know. My room I stayed in was #6 and I gotta say it was beautiful. I had made a special request to lay out on the bed to spell out "I love you" with rose peddles & and it was the best surprise for my partner, she cried because it was so beautiful and thoughtful. It was such a great experience & I can't wait for my future stay there.

The only thing I didn't like was the weather. It was raining and very cold. There is nothing I would complain about at my stay here. I had a great experience.

beautiful grounds and quaint building

Small but extremely nice room. And once inside it does not seem to be too small at all. It was really lovely, very tasteful and everything was of good quality!!

The staff in the attached coffee shop had some room for improvemt on charme and friendliness aspects. But that did not harm the wonderful stay too much😎

Very courteous staff, especially Nicole, and great location

NA

I really liked the successful way the historical cottage was adapted to create individual guest rooms. The interior design was restfully contemporary but compatible with the building. The in room lighting was pleasant and enough to read by in bed. My needs were met with the room and bath amenities. Outdoors, having places to sit and relax in the garden on either side of the cottage was a big plus. Spacious enough that you didn't feel too close to others and a part of their party but still an intimate outdoor space with a variety of seating choices.

This is not a "dislike" comment, but the parking on the street plus a several spaces at the rear of the cottage property was sufficient during our visit but wondered if it could be a challenge during particularly busy tourist periods.

Very comfortable bed and well decorated room. It's just a nice quiet property to relax at between all the wine drinking. No contact check in with clear instructions provided by text in a timely manner. Spacious bathroom.

Checkout instructions were not provided so we just left (reception was closed). NBD.

Brannan Cottage Inn is a beautiful and very charming boutique hotel! The vibe is a mix of “traditional architecture” with modern colors and amenities! loved the keyless check in and easy checkout, the decor, the details like the heated bathroom floors and heated toilet seats, the phone sanitizer, etc. loved the bicycles… amazing experience

wish the fire pit was lit at night. my husband and I had some cheese and charcuterie around it one night but fire was not on… besides that, everything was top!

location is great! room was nice. small, but nice

small room

Nicole is the BEST asset that Brannan Cottage has. She handled every detail of our trip- from planning a truly memorable milestone birthday(s) experience for myself and my husband, a welcome bottle of wine and birthday card. Even a little glitch with the TV was fixed immediately by Nicole herself. The accommodations were immaculate, beautiful and comfortable. Suggestions for restaurants, wineries were met with multiple suggestions and reviews. It was a fabulous birthday get-away

Nothing

Pretty, historical, walking distance to places, food on site

nothing

Location. Room decor and amenities, as well as the property.

Work (noise) being completed in adjacent room, morning of check-out.