shower didnt have hot water some of the food was stale and dry the garbage wasnt emptied when i checked into my room

Breakfast was good, location was great for sesame place

Air conditioner had broken sharp piece sticking out, the ice machine was broken on our floor, we could only take one elevator to get to our floor. The fridge wasn’t cold. The sliding bathroom door isn’t ideal with small children.

Convenient to Sesame Place, not too big and it was cozy.

More lighting needed in the rooms.

Close walk to sesame place

Pool was small and cold

The size of the room was great and it was clear it was recently updated. Staff was very nice.

Upon arrival there was a piece of broken glass on our counter in the bathroom by the sink, we were left with about 1/4 roll of toilet paper and when I called for more toilet paper and towels, we were told it would be right up and no one came. When my husband went downstairs to get them he was told there was no housekeeping staff on shift yet. This was around 9am. In addition, the free breakfast buffet was awful. No milk, no forks, and what was available wasn’t all that great. I guess you get what you pay for in terms of breakfast.

We loved the front desk employees! Tajeira Fisher is especially wonderful! She was beyond helpful and easy to chat with. I truly enjoyed seeing her as we came and went during our stay. She even checked on us upon finishing bringing in the luggage to ensure we felt comfortable- a true asset to the hospitality world! Additionally, the proximity to Sesame Place cannot be beat! It was across the street- just perfect- especially when toddlers needed to go back to the hotel from Sesame Place to take a nap!

The beds and sofa beds need a serious upgrade. Additionally, the carpeting has been well loved and could use a replacement.

Close to Sesame Place

Some things didn’t work like light fixtures

I like everything! The staff was helpful and kind.

I like everything.

The proximity to Sesame Place- however they charge you 15$ a day to park your car. There was an employee named Ton who was outstanding- above and beyond. A lot of the other staff was not so great. One lady basically said that Sesame Place was going to close the following day- and that wasn't true.

The fifteen dollar a day parking some of the ride staff

room size beds comfortable separation of room

refrigerator didn’t work that well

Staff was friendly and great. Very nice and the location to sesame place was great

The couches were extremely dirty. Visible stains and wear and tear. The carpet definitely needs to be shampooed, the bathroom needs to be updating the grout in the shower just horrible. The hallways smelled funny

I liked how the staff was so friendly and helpful. I lost my car keys one day and Jamaal who works in the maintenance department there went and found them for me!! Thanks again Jamaal

Nothing

The breakfast was good but the room sheet were old and room had old soap Residue in the shower

There was a smell

Rooms were nice. Staff great.

The pool is closed and so are the fire pits. They should let you know that. Ice machines broken

The staff was very kind, patient, and accommodating.

The room was dirty, mirror had a black substance on it and there was a crushed up Oreo on floor. The pool and fire pit were advertised, but not available.

Breakfast was great, lots of options. Our Room was perfect. The Location is stellar.

I have no complaints

close to Sesame Place parked for the day after we checked out to go to Sesame Place good options for breakfast

Breakfast was crowded and not a lot of room with so many families

Location

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Being convenient for my sons Sesame Place trip for his birthday.

Shameeka , A morning staff accused my family of smoking “weed” in the hotel. We pleaded that it was our sons birthday and we knew we were at a no smoke facility and offered for her to come in and check our room for anything . She declined and proceeded to argue that she could smell it through the door. She was very rude to RUINED our sons second birthday with false information. We drove the whole night to get to this hotel and even planned to stay another night. She charged our second night and also a smoking fee. She not only embarrassed my family in front of many other hotel guest but my family and I missed Elmo’s world looking for a hotel. I would like to be contacted

The staff at desk checking me in not very nice or welcoming , I had to request my garbage to be emptied and clean towels ,noone came to clean my room , will definitely NOT be utilizing this hotel again