Breakfast was good. I actually picked the wrong location I thought I was closer to Downtown Austin. It ended up being a good mistake. It was in a cute little area!

I didn't like that I had to request housekeeping. And I don't like this long survey. I really don't have this much to say. at this point I'm ready to exit out .

We are very disappointed with our stay at Home2Suites, after a long drive. We were given a room where the Microwave was not working. We informed the front desk immediately after check in. But they ignored it for the night. Next day, when we asked about it, the front desk employee suggested we have to move to another room. By then 3 of us are working and in meetings, all our luggage was opened and scattered. It was very uncomfortable at that time but we have to compromise with our work situations due to the passivity of the hotel staff. We also had an issue with the housekeeping, which hotel staff denied to address amicably. Please follow up with the hotel and arrange to refund at least half of the charges we paid, and advise the hotel management to be on top of resolving resident issues to the best of their abilities.

good location

it was NOT clean. When we got to the hotel our room wasn’t ready until 3:30p and check in was at 3p. There were towels all laid out in front of the lobby desk over the carpet there which didn’t make sense because nothing was wet or under construction. the lobby itself was not clean, crumbs on the tables from breakfast (which ends at 10am on weekdays) There was dog pee everywhere. the carpet in our hotel had a lot of stains. the staff was mediocre, nice but just kind of there. Our room had a little kitchen which was nice but we only had 1 butter knife to go with the rest of the silverware. The alarm clock on the night stand was broken when we got there which showed they did not care about quality.

carpet filthy, chair looked like goodwill, floors sticky, shower floor not clean, remote didn’t work well, complained, nothing done. I stay there every year and it was great. night staff (Sara) didn’t care. I don’t know what happened with this place but I told my girlfriend she would love it but she will never go back. She went to the A Loft next door and the price was good. My daughters sons baseball team stays there and she was surprised because it’s alway been perfect.

filthy room

The selection of Breakfast was good. I liked the updated kitchen and bed. The automatic black out blinds were bliss! I also like the provision of shampoo and body wash. The towels and linens were fresh and clean. The staff were very polite professional and helpful. Thank you!

The cleanliness needed some work like carpet cleaning (stains in hallway and room), office chair stains and table cleaning. Other than that it was great!

The shower head was horrible. It sprayed water everywhere but nowhere you needed it to.

location

got stuck there due to weather -ice etc lost power 2nd night didn’t offer any discount or even any replacement food options since we couldn’t use microwave

This place has no cameras outside, the parking was horrible someone stole my parts off of my car on their property, the manager was not there to handle the situation. I also called the police and the police station was closed and could not come out to give me a report for my car. I do not recommend this location at all my trip was ruined!!!!!