One hour before arriving we got a call informing us of a maintenance issue with the hotel property and booking.com. Saying they was overbooked. And the room we booked a 2 bedroom suite was no longer available. They could offer us a smaller room. The guy at the front desk was nice, he done his best, but he was new, overwhelmed, nervous and did not know the answers to handle the situation. He was telling me because I booked through a third party he couldn't even drop the price. Our room had been lightly cleaned, but it was dirty. I took pictures, plenty of them. There was a condom on the floor next to the couch. Cake crumbs in the floor. A sucker stuck to the carpet. Bathroom floor dirty, that turned disinfectant wipes black. Human hair on the floor. Dog hair all over the carpet. I could even take my socks off or let my feet touch the floor. The room smelt wet, because the air vents was covered with black mold. I have contacted anyone I can. I have text from hotel manager comping our room price. I had to go to Walmart and buy cleaner just so

The way booking.com is handling my refund

very accommodating and friendly

N/A

Nice staff, clean, good breakfast.

Location was great for the purpose of the trip

We did not receive the room we booked because of "maintenance issues." We we were only given one bed for 4 people and we were promised the second night refunded when we checked out after one night but we never received that or any communication back from the hotel manager. When they called the day before we were leaving to tell us we wouldn't have the room we booked one girl said the room "should have" a sofa bed and then she transferred me. The second girl said they can move one in for us and the manager would give me a call. I already had registered my kids for a tournament so there was no backing out at this point so I packed a air bed and hoped for the best. (FYI voice-mail box is full and no one answers the phones when you try calling). When we got there the young man who checked us in said we got the King Suite we reserved so there shouldn't be an issue. When we got to the room it was not a king suite and didn't have a sofa couch. At this point it was late so I went down to get the air bed out of the car and the young man assured me we would receive a credit for the room but he's not sure how much. The airbed would have worked for the 2 nights but the room was not big enough so we had to climb over it to get from the kitchen to the bathroom. When I went to talk to the front desk about checking out early they said their manager would be in later and to talk to her. When I talked to her she assured me it wasn't an issue and thanked me for understanding. She also said she would refund me for the second night for the troubles. I have yet to see the credit

The breakfast was amazing!! Those pillows at the beds were just perfect

hallways needs to be more clean

it was clean and comfortable.

it was noisy—dogs barking, doors opening and closing in hallway, refrigerator.

staff was nice and it was very clean

our room got changed and we didn’t have enough beds

Great staff. Wonderful breakfast.

I booked a 2 bedroom suite. Unfortunately, they had “maintenance issues” and therefore changed my reservation to be two one bedroom suites. When traveling with 6 children ( 5 of which are under 5 years old) and only 2 adults, having 2 separate rooms is not practical. We ended up only using one room and needing air mattresses to make it work. We were not reimbursed the difference in price between the one bedroom and 2 bedroom suite.

everything

this was a great place

Comfortable beds, excellent location, lots to do in the area, and a great staff!

Nothing!

The chef lady for breakfast, she is a 🌟STAR. She was so generous and caring towards all the guests. Just loved the breakfast service and maintenance.

We kept few bowls and boxes to be washed in the sink and we never got them back. The business center computers were locked with a password and the receptionist didn't had a password for it.

Love everything.... except checking in. Nobody was at the desk. I waited for an associate. I can hear associates in the office behind the wall. I called 3x and Nobody answered. Finally, through the main entrance, an associate came to help me. She was very sweet once I got waited in. Every time I left the building someone acknowledges me leaving, which I did like.

Waiting to be checked in.

clean friendly and professional staff

no sugar for in room coffee

Kitchen staff the best ever...anyplace Front desk Blake Murphy= Superstar

Housekeeping really poor. I should have taken video of bathroom floor dust bunnies. Layers of dust/dirt on climate unit grill. Overall, pretty nasty.

The breakfast in the morning had good selections and the staff was attentive to needs during those times. The room was comfortable and the kitchen had just about everything you need.

The living room furniture could probably be replaced, as it has been well used. I would also suggest a little bigger trash can for the kitchen.

Everything about this place was awesome.

Only downfall was an outdoor pool, so no swimming out of season.