It was located right off the main strip, and close to Dollywood.

Everything. It was nasty. The outside pool was shut down. The bathrooms beside the inside pool stunk. Our room was not very clean. It needs to be updated. When we got to our room the door was open, then 2 men just walked on in while we were sitting there.

Nothing

Everything

the room was a good size for my family!

nothing, everything was perfect!

Nothing

Made reservations on 3/13/24 to stay at this property for 4 nights through booking.com. I had to put a card down for the reservation but clearly stated pay at property at check in. While driving to the hotel they called me at 1pm insisting I give them card information now over the phone because they charged my card on file for the first room but my card declined for the second room. I tried asking why my card on file was being used when I’m supposed to pay upon arrival? Of course my bank stopped the second charge due to suspicious activity. The man kept being rude and saying they are busy and if I don’t pay for the second room they have to give it away. I told him I have reservations they can’t just give my room away then he demanded I arrive by 4pm. Again I explained I’m driving over 10 hours away and cannot arrive whenever he says. Upon arrival when I asked more questions about why my card was charged already and why I was threatened to pay and then arrive by 4pm I made meet immediately with rudeness stating he doesn’t care what booking.com says he has been running the business for 20 years and that’s that or I could leave. Where am I supposed to go after driving 10 hours with kids? Top it off, stained dirty sheets, hair on mirrors/sink/toliet, cobwebs on walls, broken chairs on balcony and nothing wiped down at all. Had to go buy wipes to clean both rooms our self, who wants to do that after driving 10 hours? No services the 4 days. No taking trash or new towels. Phones in both rooms broken. Had to call down on personal phone to main number to be given rude remarks about wanting full service room cleaning. I thought it’s cdc policy to clean rooms between guests? Especially wiping everything down and clean sheets. No cdc guidelines followed. Pool green and hot tub brown so could not even use the pool or hot tub. Had to buy for day passes at the wilderness to swim. Could not dare to use the ice machine as it looked moldy.

Check in was good and staff was courteous.

The cleanliness, mildew around tub and drain, ants all over table. Vending machine on floor only had Dr Pepper and spent $300 trying to get something else. Hotel reeked of Mariuana.

Comfortable beds for sure

Room wasn’t clean at all, half used bar of soap, cup and crackers in the drawer and just dirt everywhere in the floors, rooms are only cleaned once every 4 days as per management.

The location was great. It was very close to the island and other things

The room was filthy. The drapes was dirty. The carpet was dirty. The bathroom was dirty and the mirror have fingerprints all over it. The clerk at the front desk was strange. He asked how many I have with me. I told him just the two. We came through the back door. He was standing by the elevator like he was making sure. The ice machine was broke. And the room smelled like old old flower water. Was not a good stay

Staff was really nice, room was clean and comfortable.

Breakfast had very few choices and limited amount for the amount of people eating. Toiletries were very minimal.