customer service great

wrong room but they fixed really fast

The rooms were very spacious

everything was good

i liked the indoor pool and spa

The room was nice and clean. The staff were very nice also. Bed was very comfortable too.

Other guests in room beside me with children got there at 2am and kids were screaming and running around their room until 4am . And the guests above me also had children that were screaming and running back and forth across the room 2 of the days & nights I was staying there. Probably a better idea for the Shilo to put families on bottom floor and all in one area of rooms in hotel. And put couples and single travelers at the opposite end of hotel on the top floor so we wouldn't have to hear all the noise and not be able to get sleep or be woke up.

They made checking in and checking out very easy. I was able to do the late check in like I needed to. They also Included the extra pillows I requested which was nice.

That the key cards didn't work two different times and that It doesn't seem like the late check in was communicated with the front desk, because they had to get the GM to double check that I was even authorized for the late check out with no fee, and made sure I knew they were doing a favor, even though it was an option for me to request at booking and had an email showing the hotel had approved the request

the room

I didn’t like how the shower head wasn’t clean

the room was very nice. I liked the personal feel of the building itself

the sauna, steam room were not functioning. No breakfast Included in stay. restaurant on site was expensive. “on site coffee bar” was just a jug of pump coffee on the counter in lobby with powdered cream. No water fountain on site. not even near the “gym”. No snack stand. had to buy 2$ water bottles/drinks from machine to drink anything while there. Bistro was CLOSED.

My stay at the Shilo inn was very pleasing from customer service and being clean,

Staff was helpful and friendly

Was no breakfast. We had a 3 day stay and after our 1st night the pool was closed for the rest of our stay, kids were very disappointed

The air conditioning was awesome. I did like the size of the room and how quiet it was.

There was a past guests leftover food in the refrigerator in my room.

close to the store, and is good to sleep in night

N/A

nice and clean , courteous service

when kids running in the 3 floor when you sleeping. at 10: pm

I used to live here. And coming to visit was great. I was impressed with the stay.

Everything

Nothing

The rooms was nice and was clean and bed was comfy.

Could of been Better quality TV it was super old and no premium channels like HBO,CINEMAX OR SHOWTIME SO FOR THE PRICE YOUR PAYING,THEN THE RESTAURANT WAS NOT OPEN OR NO TOWLS WHEN WE WENT SWIMMING.

everything was amazing

everything

pool not open yet

Staff is always so nice.

I didn't have any towels in my room upon arrival