The bed wasn't clean. There was some kind of substance like crumbs on the sheets we had to sleep on top of the covers. The bathroom was not clean. Spiders, handprints from other guests , it was a dirty tub. The pool was also filthy like no one cleaned it in a couple days. Clothes and towels every where and we were the only ones in the pool.

most things were fine but i was in the shower when the lights went out Manager helped us and was pleasant when fixing our TV

I forgot to pack my jewelry and left it at the hotel. I wish they would of contacted me about it. I would have paid to have it mailed. I can see not contacting people about most things, but jewelry is on a different level

Excellent staff!!

N/A

Location

The carpet in the rooms was disgusting. My sons foot was BLACK from walking in the room for 30 minutes.

N/A Front desk staff are very friendly and professional

Worn out

We could smoke in the room, was on the bottom floor which I love pool was awesome and located very well for us

The carpet needs to be steamed cleaned

Location

The sidewalks and walkways and facility was dirty, trash bags were thrown around corners and not in dumpsters. Ice machines broken. Pool bathroom was disgusting. Missing vent covers in bathroom. Remote to TV didn't work. Car batteries left outside. Sidewalks sticky with filth and soda or something. Litter throughout the parking lot and walkways. Cockroachs in pool filter and pool area. Git tub wasn't hot

Our visit to Carlsbad was to go to the Caverns. The location was best for me. Also- the room was nice and cool our whole stay.