The hotel is close to the WSU campus. We loved the initial ambiance of lobby- but our entire stay no one actually ever was there serving drinks etc. So just don’t have any expectation that there is a service bar (I don’t think many would care, but it shouldn’t be advertised as such).

I don’t like to rock the boat with unnecessary complaints and I like to give folks the benefit of the doubt, but this stay was beyond disappointing. The rooms were not very clean. There was dirt/ dust everywhere. The sheets and towels were clean but beyond that it’s like no one is actually cleaning the surfaces, showers or floors or the walls near the toilet. There was what appeared to be urine on the wall. The mattress cover for the pullout couch was HEAVILY stained which grossed my 18 year old son out- which takes a lot to do. Not to mention the actual couch itself was dirty with various stains- food, body fluids who knows. In addition it was not even usable for a bed. My son can sleep almost anywhere but these pull out couches were the worst I’ve ever seen. We had to take the mattress out and place on the floor and cover it completely with a blanket underneath the actual bedding. We would have booked another room for him- but not at these prices. Quite a few of the staff are still wearing masks so there seems to be a discrepancy with cleanliness/germ spread? The beds and bedding were not great either. Just ok. Now, let’s talk about the breakfast situation. Overall the three mornings we were there, it proved to be a waste of a trip to venture downstairs. The first morning we couldn’t even get milk, as they “ran out” and the hotel wasn’t even close to being full. Everyday it was a coin toss if you could get a cup of coffee- and if so, it was sure to be lukewarm. The bagels and English muffins could have been mistaken for hockey pucks-BEFORE being toasted. It was as if the hotel was on a mission to make the breakfast situation a joke. Come on now- we weren’t asking for much, just hot cup of coffee and milk for cereal (as the sausage and bacon were not edible in my opinion knowing the cleanliness of the room we were afraid to eat the cooked food).

Room had kitchen so I was able to make own special diet food.

Room was over pool with no view. However I was not there much so I was fine with it. Especially considering the lower price. I would take it again for the price

location was ideal for a campus tour w my daughter

Loved there was a kitchen and that though next to a university it was not loud.

The breakfast was difficult for me due to my food restrictions.

everything

nothing

the property itself is one of the nicest places in town. that’s why we stay there. the pool is very nice and the facility itself is just a nice place.

first of all it was like our room was not cleaned. All of the dishes in the room were filthy, the front of the microwave was nasty and not cleaned. the top of the stove was disgusting and not touched. there was dust all over the top of the fridge, the counters had stuff dried on them from someone else saying there, and the floor looked like it wasn’t vacuumed. the sensor on our door for the room key broke off and I had to figure out how to put it back on. We couldn’t log into HBO max on the tv either. For the amount we paid for this room, we were not happy. we were having a birthday party there for our daughter and her friends and having a room that dirty was not ok. we go there every year for our kids birthdays but after this we won’t be going back again. we will give our business to another hotel that actually takes pride in cleaning there rooms properly and value there customers. when we spend over $250 for a room we expect it to be clean.

The room is like a 1B1B apartment and is quite big and suitable for a family to stay in.

So far everything is ok.

Room was large and well appointed. staff were friendly but were not able to address specific questions

Breakfast was average; some less expensive Pullman hotels offer more choices and better tasting food. Beware I was charged more than the Booking.com price. When I enquired the staff were unsure why but said it would correct itself after checkout - it did not.