Great experience

They don’t tell you that parking is $50

This hotel is amazing! We were in a corner room on floor 23 and it was outstanding! Our room looked out onto the mall/lake in one direction and the downtown skyline in the other. You could see the Terminal Tower even while lying in bed! I really enjoyed coffee each morning while sitting in a chair by the almost floor to ceiling windows. The room was spacious, modern, and well appointed, the bed was very comfortable, and the lighting was great in the bathroom (plus, there was a stand-alone lighted makeup mirror stored below the sink). For the most part, getting to and from our room was easy, as there are plenty of elevators and they seem to be fast and run frequently – the exception being after the nearby concert we attended, when there was a giant line for the elevators stretching into the reception area. In terms of amenities, we only checked out Bar 32. The view from the bar’s patio is gorgeous (looking directly onto the lake and Cleveland Browns stadium) but it was packed when we were there around 4:30pm on a Saturday. It was standing room only and took about 15 minutes to get a drink from the bar. By the time we left around 5:15 there was a big line to get in – so be warned if you think you’re going to go enjoy a chill relaxing happy hour on a weekend day with nice weather!

It is very pricy (especially if you’re in town for a special event like we were), but the value received for what you pay makes the price sting a little less. Parking (even self-parking) is also very expensive, but it is nice to have the parking garage accessible via an underground tunnel so you don’t have to be exposed to the elements or try to cross the street with your luggage.

Fabulous restaurants, staff, views atmosphere

Parking / long valet waits - need to staff it up better during busy times .

It was very clean ! And well kept , felt very cozy and the location was amazing with a great view of the city and lake !

Nothing it was all amazing

Hôtel propre avec une belle vue pour le couché de soleil

Attente de plus d 1 heure pour récupérer sa voiture facturée par le valet 60 dollars pour 1 nuit .. un vrai scandale…

The view was amazing, Bar 32 is gorgeous & the drinks were top tier. It was a lot more quiet than I expected it would be just because of the size of the hotel.

The room was dusty on shelving & coffee maker. Lamp shades falling apart. Restaurant located on 2nd floor food could’ve been better considering the price. Valet took a lot longer than I expected when checking out.

Lovely view, clean facilities

Terrible night. The guests on both sides of our room were loud and obnoxious. Repeated slamming of doors for over an hour in the middle of the night, accompanied by Loud talking, yelling, laughing, that sounded like it was inside of our room. The walls are apparently paper thin. Then the dog that was in the room next to ours was barking off and on all night. I was not able to sleep more than a few hours because of all of this commotion. I have a suggestion...put all the travelers with dogs on the same floor so that those of us without animals are able to sleep at night. Also find a way to get the doors to close without making a slamming noise, and maybe some insulation between rooms. I definitely will not be recommending this hotel or staying here again.

The on site parking, and the tunnel to and from the parking garage

Paying for parking, plus the $200 for a room