Location and staff. Facility is very attractive.

Cold water was warm. I left my lotion at home, counting on having some in my bathroom but there was none. I was able to get it at the desk. Had to shower with tiny bar of hand soap. No body wash or bath bar available. Breakfast cost was too expensive.

it was nice

close to where we were

Niya the front desk staff was very helpful and all of the other staff was friendly

I was disappointed that we couldn't get daily maid service beyond change of towels. also the water temperature was never warm enough.

everyone was polite

clean

I loved everything and will definitely stay there again and refer to this as the best place to, stay when visiting Pensacola to everyone I know. Like when looking for somwhere to stay during the Jazz Festival

Nothing. There was absolutely nothing that I did not like about my stay. It would be nice to have a more extensive breakfasts choice as well as a lunch and dinner menu. This is just a suggestion. Everything was good

Did not have breakfast

I thought that I was booking a hotel that offered free breakfast. I stayed at at Marriott in Puerto Rico that offered free breakfast. I was disappointed about that.

The paid breakfast was the only complaint that I had. The lobby was very nice and they did a decent job with the renovtations. I did not use room service. One of the stationary bikes in the exercise room was broken, but that was not a big deal. Staff were very friendly and called maintenance right away.

it was close to where we wanted to be

the amenities were lacking

Dear sir or Madame My wife and I stayed at: Courtyard by Marriott Pensacola Downtown 700 E Chase St, Pensacola, FL 32502, United States Date of visit: Sept 7 thru Sept 11 I have the following grievances. 1. For the four days we stayed, there was no evidence of any room service being done 2. The carpet was sticky. I consider this in adequate hygiene 3. After we checked in, we are informed there was no continental breakfast. For a four-star hotel, breakfast is a requirement for continued business. Looking through the photos online, they’re did appear to be evidence of continental breakfast been available. I would call this false advertising. I consider this stay totally inadequate. For this I was charged $300 / night. I am requesting partial refund of atleast 50%. Sincerely Rod Thompson, MD

Dear sir or Madame My wife and I stayed at: Courtyard by Marriott Pensacola Downtown 700 E Chase St, Pensacola, FL 32502, United States Date of visit: Sept 7 thru Sept 11 I have the following grievances. 1. For the four days we stayed, there was no evidence of any room service being done 2. The carpet was sticky. I consider this in adequate hygiene 3. After we checked in, we are informed there was no continental breakfast. For a four-star hotel, breakfast is a requirement for continued business. Looking through the photos online, they’re did appear to be evidence of continental breakfast been available. I would call this false advertising. I consider this stay totally inadequate. For this I was charged $300 / night. I am requesting partial refund of atleast 50%. Sincerely Rod Thompson, MD

The housekeeper was exceptional. She always took care of all my needs; I really appreciated her service. Brought extra pillowcases and towels; did not have to wait long to ask again. I think she deserves a bonus.

I didn't like the fact that there was no room service and Star Bucks did not have my Black Tea. I think there should have at least been free donuts or bagels and coffee. Maybe you can take this into consideration.