Clean facility, Good Breakfast, Good Location

Arrived little before 4pm. Room was not ready until after 7. Was told it would be 40 min when I arrived and would receive a call. 2 hrs pass and No Call. I call and Rep Sonya said it would be a few minutes, would call me back and hung up while I was still talking. Waited 30 min still no call. Called back and immediately put on hold 3Xs. Called from another number and call immediately answered by Sonya. When I asked to speak to management she rudely asked “who is this”. I surmise she was upset became I called from another phone/ at this point she was well acquainted with my voice. I asked again to speak to management and she asked me again “who is this” and treated me as if I was inconveniencing her and bothered that I was inquiring about my room again. She gave phone to someone else who was very kind and helpful. I was traveling with my 6 year old daughter and it was an inconvenience to have to wait and to receive rude treatment and feel as if I was an inconvenience and wrong for inquiring about my room. When I initially arrived Sonya told me that she had just started working 2 weeks ago when I inquired about my room.

The entire staff at the hotel was very friendly and helpful. The valet folks: Jay, Levi, and Victoria as well as the mustached young man were amazing. Thank you for making our anniversary stay so pleasant. The breakfast was good and had nice selection for free. The woman who managed the food area was also very friendly. Hats off to the staff.

Location was great.

A bar or lounge would’ve been great. We had a flight the morning we checked out at 5am we did the app for valet for ease and when we called for our car 30 mins ahead of when we should’ve left for it to be there it wasn’t! Took another 30 mins for staff to find the someone to get us our car. Which in turn caused us to be way behind and ALMOST miss our flight. We didn’t but they closed the doors 5 mins after we got on and we were the last people! Front desk seemed annoyed we kept asking when and where they were. We even offered to go get our own car! Valet guys throughout our stay were amazing and attentive the entire time.

decent food.close to elevator,large bathroom,comfy beds

slow service getting car back,

The location was within easy walking distance of restaurants, shops and the waterfront. Hotel and room was clean. Room was quiet despite being next to the elevator. Staff very friendly.

You cannot park on the main road; you have to park in an alley-type driveway. The hotel had a moving company onsite to move furniture for renovations - very confusing were to park to unload the car. The hot breakfast food was not very good - stick to bagels, muffins, cereal. The bathroom was not amply supplied; upon arrival had to track down cleaning staff.

the price was best for the area, the staff was friendly

the water didn’t get hot, it was a little dingy

Very nice and clean

Offer parking as part of price charge per room. No charge extra for valet parking