Because we did not rent beach chairs or umbrella from the property, we had to walk quite a distance to set up and sit on the beach. The property set up over130 umbrellas and only a fraction of that were rented. Not having beach available close to the facility was an inconvenience.

Condo was nice

The elevators were ridiculous! Wait was an hour! Won’t be back!

The facility was great. The condo was spacious and clean. The view was great! The private beach was clean. The staff was attentive and friendly.

The elevators were awful! They were slow. The wait was long for an elevator. The wait time was shorter when an attendant was in the elevator.

It’s location (Panama City). We enjoyed that it was near places, restaurants, and attractions that we visited. And of course, we loved the beach.

First, I did the pre-check in prior to our arrival as instructed, however, the staff at the condo was never sent our info so they didn’t have our stuff ready (like our wristbands, parking permit). I even showed the condo employee on my phone where I had filled out and submitted the info. So I had to fill everything out again and they gave us temporary bands and parking permit. Then we had to wait 20 minutes to get an elevator to go up to our floor with our luggage. If we hadn’t had all our stuff, we would have just used the stairs (which is what we did for the rest of our trip until checkout). After all of that, we finally reached our condo, but we were unable to get in. The code that was provided to me on the booking.com app did not work. I had to go back down to the check in area, but the the condo employees were not able to help us and said I had to contact Panhandle or Booking.com. I called the number given to me several times and there was no answer so I was stuck outside the condo late at night for a while with my daughters, unable to get in. I also sent an “angry email” explaining what was going on. But, I didn’t receive a response. In fact, to this day, I still have not ever received a reply, not even to simply apologize for the inconvenience. I finally spoke to a lady on the phone (and she was very nice by the way), who advised that she had the same code that was listed in my app. This code never worked despite multiple attempts (by me and condo employees). She ended up having to reset it and give me another code and we were finally able to get in. In my opinion, this was completely unacceptable, especially since I paid $950 to stay there for ONLY 2 nights. I am very unhappy with the experience. This was my first experience with booking.com and it was terrible. We had been planning another summer trip to Orange Beach for later in the summer and had been looking for a place to stay through booking.

Convenient location

ELEVATORS

I liked the venue and the room was nice and clean I also like the location

Waiting on the elevator was a challenge constantly,when I was checking in African lady was rude and I couldn't understand her well also try to get any assistance was horrible they kept saying call your booking agency we can't help you and couldn't get ahold of them either.

I loved how close it was to beach. And the balcony was great. The view and the sound of the ocean was terrific.

Our room was advertised as a two bedroom but was only a one bedroom. We had 7 people in our party. They gave us an inflatable mattress which was helpful and helped us get on with our vacation. Also, the elevators were slow. Not sure why, but we managed.

Patio furniture was not comfortable to sit on