the location only

this place is nothing like the pictures. the rooms are full of mold and they also smell bad because of it, the pool was green. It looks like there’s no maintenance there for a while!

We really liked the room! It's something else. It's close to the beach (which would've been nice if there wasn't so much sargassum)

For me the swimming pool was kind of dirty. Maybe it's because we weren't there during high season. But still, it would've be a 9/10 if the swimming pool and area were cleaner. Didn't really like the free breakfast.

No hot water early morning or late afternoon. No free parking for blocks and blocks. Parking almost impossible to find late nights. Bugs entered freely because big gaps in all doors Night staff parties and drinks in courtyard till 4pm loud.

the location was relatively good even though it is close to the beach that area of the beach not really accessible. you still would need to walk few blocks. Besides on the most beach areas too much seaweed and not to pleasant to swim

My stay was 4 days and not once during this stay the floor was swept or trash removed from the bungalow even though i asked for it twice. The pool wasnt clean to go and use. The was a light sewerage smell around the pool. The internet signal inside the bungalow was almost nonavailable. the faucets are shaky and the water was in the shower head had a low pressure. Staff was not too friendly. For 10 dollars a night more a stayed in the MUCH better place with larger rooms, super clean with a hair fan (which was not available at Isabella). There are many better options for the same money around 37 street. Or if willing to pay a bit more even much better options. On the last night of my stay there was a loud company having a dinner till midnight and after the worker must have been washing the dishes must until 3 am and since the bungalow was close by to the kitchen area needless to say I barely had a good night sleep

The location is very central, pretty close to the loudest street in Playa del Carmen, but It actually wasn't noisy at night. It's a few blocks from both bus stations, very close to 5th avenue, the beach and some nice beach clubs. The bed in my room was enormous! And the room was clean and minimal (which I like). Fan, A/C, safe, hanging space, nice shower. I didn't have the breakfast, but I was told it was toast and fruit. There are many restaurants nearby and a 7-11 around the corner.

I tried multiple times to organise an airport transfer before I arrived (which was one of my search criteria when I booked) - I was given 2 whatsapp numbers - one didn't work, and the other never responded to my messages - I messaged on the booking.com app, sent an email... and nothing! In the end I took a bus from the airport and walked from the bus station. On arrival I tried to organise a return transfer to the airport directly with the reception staff.. and they never got back to me ("I'll speak to my manager").. Finally I asked the night porter about a taxi on the street, and I was promised that there were taxis at the stand at the corner all night (I had to go to the airport at 4am so I wanted to be certain).. but that wasn't the case either, so I ended up walking again (which takes about 15 mins) with a heavy bag, in the middle of the night, which isn't great as a lone female. So I was very unimpressed by the TOTAL lack of communication before my arrival and even when I was actually there - fortunately I know Playa well, so I could manage, but for someone who has never been there before you end up either stranded or at the mercy of the notorious rip-off taxi divers at the airport. The internet in my room was very weak, but OK close to the pool. There is a very strong smell of sulphur in the area, apparently due to the sargassum.

Spacious room and friendly staff. Affordable. Not far away from the party zone.

Cleanliness and smell. The location is misleading. It is near the ocean but the nearest beach is just a dumpster.

Location was great

Cleanliness. Attention to detail. Lack of staffing

I really liked the location it's near the 5th Avenue where all restaurants and bars are.

The pillows were uncomfortable and very old as well as all the lines. There were bugs in the bathroom. There were no toiletries in the room.

This hotel really needs a big renovation, that’s what I can only say…

The hosts were very nice, the breakfast was great, the room was a good size with a separate wash room, with AC.

The shower did not drain properly, and the pool was a bit underwhelming.

Super friendly and helpful staff, perfect location (close to everything, but on a calm and safe street), charming common areas, outside shower

Bathroom really does need some serious maintenance, indoor shower was indeed very dirty like some other reviews mentioned and a lot of rust everywhere. Not really cared after when you look at the details, but it was perfect for one night (and for the price)

Good location, walking distance to the main street

Looks more modern in the pictures than it actually is. Didn’t find it really clean, the staff wasn’t most welcoming. Wouldn’t go back.

super nice atmosphère and cute little houses perfect location, near the beach but no noise from the parties not far the staff was really friendly

there is no parking (except in the street but you need to pay - either with coins (pesos) or with an app linked to your Mexican number if you get a SIM card there) breakfast could be improved the smell of the seaweeds. there was so much on the beach when we were there because of the wind and the smell is awful. unfortunately for them, they can’t do anything about it

The lication is super central, but there is no noise from the clubs. The place is actually super nice, with the beach huts and beachy vibes, but it felt like they stopped taking care of it maybe during the pandemic.. The prople working there were very nice and helpful!

The shower and all the facets or like the toilet butten were completly rusted, but not old but just not taken care of, like noone cleaned them with a hard brush or something, like ever.. Everything looked nice but it just needed a bit of love.. Also the place is outside so there will be some bugs and little animals crawling in.. The breakfast is very small, two toasts and some fruit..

Staff were nice and helpful, we got thicker blankets and early breakfast upon request. They also tried to resolve most of the issues we complained about but were not always successful. Design of room and garden are nice, location wasn't bad either just no ocean view because of trees blocking it. Saw many iguanas and a raccoon - was like a mini zoo.

Room condition was horrible, taps barely holding in place, drain pipes and toilet were leaking water all over the floor in the bathroom. Most of the pillows had feather in them. Insane amount of mosquitoes, killed like 50 in our room in 3 days - windows had nets and were always closed so I have no idea where they kept coming from. Also found 2 cockroaches in the bathroom. AC was working loud like a tractor, could not sleep normally - either heat or noise. Internet did not work, staff tried to fix it but were unable to do it.

location quiet and next to the beach ,atention, nice place.

no chair in the room or patio

very well located, close to the beach and the 5th Avenue

the accommodation is not THE BEST, it’s a very simple room, not modern at all, but it’s doable

Very helpfull staff, nice, quiet accomodation, near to the downtown

Outside was good but a lot of leafs was here and we didn’t go

It’s was great nothing to say

Location. Breakfast area. The style. Very nice bed (and very clean sheets)

Horrible maintenance. Dirty bathroom (blood and hair everywhere). The place has potential but it needs basic maintenance (plumbing issues)

Cosy vibes, and the huts are cool

Great location - beach & centre easy to reach Decent size room & bathroom Lots of lovely shrubs & trees in garden area Member of staff gave me a cheap rate for 4th night in view of all the problems experienced which was nice.

No water on arrival & again 2 days later Room was cleaned only once in 4 days Breakfast was a bit hit & miss Pool was always half full Really feel this could be a great hotel but didn't appear to be well managed. There was an air of neglect about the place which was a shame.

Location. Close to 5th Ave. but away from the noise. Proximity to public beach access.

Facilities need update. the ground by the pool as well as the pool needs repair.

the place was very cute with the good vibe. The location was fantastic.

water pressure was very weak, so #2 was not flushed