Vacasa helpful before arrival letting us in early, and explaining main fridge not working...….had great expectations that this great looking house (in photos) would be the ideal ending to a fabulous family trip!

Everything! Basically like staying at your Great-Aunt's house back in the day. Advertised as having air-conditioning...….found one rickety unit in the window of one bedroom. Shower not working over bath. Main bed ROCK hard Second bathroom.....shower round the corner where there is NO light. No light in study/bedroom Unable to open many windows as they had signs on advising you not too....think they would have fallen out!! General damp, musty, old smell. Curtains hanging off the windows. One window in Bed 3 didn't even have a curtain!! Felt generally uncomfortable in this dark, dank old house. SO MUCH needs sorting out. Booked for last 3 nights of our amazing trip of Boston, Cape Cod, Rhode Island, Martha's Vineyard...…..left after 1 night. Asked for a refund for other 2 nights and were refused. Booking.com gave us a token 15%....LOUSY outcome. We use Booking.com all the time, and this is the first time we have felt so aggrieved that we felt we had to complain, and share this...….. Booking.com...….you should remove this from your listings. The photos they sent you are very clever! If you are considering this property.....FORGET IT!!