Good location

Terrible experience. The hotel locks its doors at night. I don’t mean terribly late either. Like 8 pm. If you’re checking in you have to ring a bell. There’s only one person behind the desk and it’s a big hotel. They cannot open the door from the desk. So if they’re checking someone in or getting a crib to someone who called, you just wait outside with your kid in the cold until they show up. Very rudimentary basic fails. As I was checking in with my young son, this happened to another guest. He was irate and drunk and started screaming at the receptionist once he was let in. No security or anyone else nearby so I waited around with my son to make sure this horrible drunk does not assault the receptionist. Then the next morning we waited just over 20 minutes for an elevator to come to the 10th floor. Evidently two of their three elevators were not functioning and, again, this is a big hotel and they were hosting several wedding parties. Probably the worst hotel experience I’ve had.

Location and Restaurant

Room was terrible, toilet clogging, AC not working, no thermostat, heavy repairs needed.

Staff at the desk exceeded expectations. They were friendly and helpful at every interaction. The room was small, but very comfortable and clean.

The only negative is probably not one the hotel can do much about. I am disabled and the elevator was difficult to negotiate with the heavy door and small size when I had to use it with luggage.

the location

no valet parking, interior was worn. I realize the building is old which I like but the furniture was in bad shape.

Nice location nice building nice room

Shower didn’t get hot, extremely long check in line

Did not remember booking a suite, was surprised when we walked in. Furnishings were clean and comfortable. Really didn't need the second King bed though.

Maybe 1 cable station

Very spacious suite. Great lighting, comfortable beds, very clean and comfortable. The restaurant and the cafe both have good food. Of course, there are also many restaurants and bars within walking distance.

There was no fan or window in the small bathroom.

We actually were on the go, so we mostly did a big lunch or early dinner. But the coffee drinks were great. Rooms were awesome, beds were phenomenal, staff was terrific.

I really wish you guys had a book of phone numbers, or extensions, or a room service menu. I know the ambiance is the whole thing, but you could have made like 400 bucks off me and and my Husband if we knew how to go to or call the spa. We had walked 30 miles the day before and were trying to figure out who to call. Not a big thing, but could make you a lot more money.