Staff

1. False info: when we searched for a hotel "with free parking" & booked, Hotel des Carmes was listed so we booked. On arrival my husband parked on the sidewalk while I entered to register & ask where the free parking was. BUT reception told us it was NOT free & we had misread the site information.That is so wrong - we doubly check each travel accommodation to be sure the parking is free! 2.Disappointed with the parking I asked if we could cancel (having chosen the website option"pay on arrival") BUT reception said No, we had already paid online & if we cancel we loose the lot! How could that be? But she showed me the "Paid & no refund message" on her computor.Now I got angry & asked if we could quickly email to booking.com to settle these 2 errors but reception refused. So we were obliged to take the room & paying parking. 3.the room was TINY, with a squashed shower stall in a bathroom where we could barely close the door.Not enough towels (but where we we have hung them anyway in such cramped quarters). Very very disappointing, but maybe the fault is booking.com's website layout?

Friendly staff, good breakfast, comfortable bed and great central location