Truly this hotel is a little gem. Given exactly the room we requested and made welcome on arrival. The girl working in the bar area was wonderful- high standard of service. Hotel recommended a place to eat and we tried it- food was modern and very good

Nothing

The hotel is in a good location, and the bed was comfortable.

This is not a 4 star hotel, and I would never recommend staying here during the summer. The air conditioning was not working in our room both nights (with temperatures of 25-30*C). Our room was not the only room affected. The hotel acknowledged the air conditioning was faulty and a repairman had been called to fix our room and another room. Despite complaining to the hotel, no satisfactory response was provided. At EUR 200 a night, the hotel is overpriced and fails to meet what it offers - and is certainly not 4 stars. There were also a lot of spiders in our room. I note a complaint about the faulty air conditioning and spiders was also made 8 months ago. Clearly this is an ongoing issue that has not been fixed by the hotel.

The location, the building, the restaurant and the massage.

Busy road in front and the loud music played by some drivers in the middle of the night. Spare key didn’t work after the spa session. We had to go to the reception with bathrobe (this could easily avoided if it was a reception connection in corridors). Air Condition wasn’t affective at all. We have reported to the reception couple of times and they keep saying it is on maximum. Luckily it wasn’t too hot during our stay. But, this could be less enjoyable once the temperature is risen.

The staff at reception and in room service were wonderful. Kind, understanding and helpful. The location along the Loire and access to close parking was great. The lift works well, good wifi and it had air conditioning.

The bed needs replacing. We had a king bed but it split in the middle and was not comfortable. The doona is for polar regions. it’s just too hot and the air conditioner wasn’t strong enough to cope with a maxi doona. Parking was a challenge, low, tight, crowded but close and secure. There was noise from within the hotel and from the traffic.

Very friendly staff. Great breakfast. Nice view onto the river from the room.

A little bit noisy as it is over a main road but pretty manageable.

The staff were great, evening in the bar/restaurant was most enjoyable and the breakfast buffet was excellent.

A couple of minor maintenance issues with the room which were mentioned to reception on check out.

Great breakfast, beautiful view to the river. I would definitely stay there again.

All of the staff were wonderful, very helpful, and always going out of their way to help. My wife and I loved our stay, especially the little extra touches they did for our 30th wedding anniversary! Thanks to you all. Kind regards Jesse and Veena

Noisy toilet door hinge.