Cleanliness of the facilities is great, the food at the restaurant is also really good and the service of the team was super

Upon arrival I payed for the 3 days as requested, then due to a family emergency I needed to leave after the second night and asked for a refund which was denied......... really poor customer service of the business

Everything was beautiful and the staff so nice and helpful also I’m a digital nomad and the internet was excellent for working.

Quiet, comfortable, clean, and attractive hotel, with a restaurant. The hotel exceeded our expectations.

Great staff, lots of attention to detail. Nicest common washroom anywhere we have travelled in Mexico. Food was reasonably priced and tasty. Great service from all staff including manager who took time to chat with us in the restaurant.Front desk staff were very patient with our terrible Spanish. Grounds were absolutely gorgeous.

Regular coffee maker would be nice in room.

Architecture

Long story... it was an adventure in a negative sense. I arrived at 2.30am (I wrote before to announce my arrival time) and I was given a room where... other people were sleeping: big big huge mistake, a thief feeling (never before this happened to me. But there always a first time for everything). No apologies if not an excuse or explanation by the young fellow that carried my luggage (the receptionist is new, he told me). A total lack of professionalism. During the morning I went to the centre and when I got back the key wasn't working and had to go to the reception again so they can fix it. Early afternoon, roughly 2.45 pm, I decided to go in the swimming pool. Had a first deep and when I got out, after only 5 minutes, without warning or communication the personnel started straight away, with a speedy manoeuvre, to clean it with tubes and nets, so that for more than 1 hour the swimming pool was not available. Basically I could not get back in as was my intention. Ok, what to do. Not at all professional but I couldn't (didn't want) make a drama. Went out for dinner and when I got back I discovered that was a very noisy party in and outside the restaurant in course, just few meters from my room. Because I was exhausted from the night before I crashed, but I woke up at 2am from the noise of the party (because of the proximity of the restaurant to my room, the noisy volume and the echo from the building it was like having the party in my room). Called the reception and ask if it was possible to low the volume. 10 minutes passed and nothing happened. So I checked my phone and I received a message saying that the WiFi was no more available. I went to the reception to ask clarifications and same girl from the night before basically admitted (silently) that she did a mistake also for that giving only 24h availability.

This is a first rate hotel. The staff were very welcoming and helpful. The facilities are excellent - pleasant garden, reasonable size swimming pool, convenient garage for parking the car. The breakfast was excellent. While I did not eat dinner there what Isaw looked good.

Hotel felt safe, and clean. Nice view of the Pico de Orizaba. Very good breakfast, and nice attentive staff at the restaurant. Easy underground parking. Well kept inside garden.

Reception personal can be more welcoming.

Pool

The beds were comforting

The room smelled of mildew. No fridge or microwave. No wash cloths, just 2 towels, 1 hand towel. TV was awful. Janitor cleaning in the evening making scraping noises.

safe and comfortable

not enough outlets to charge phones, ipads, etc

well management and lovely staffs best food in the restaurant wonderful pool and environment

Extremely tasteful, comfortable, clean and spacious apartment with full kitchen and two separate rooms. We loved it! The decor and common areas were beautiful, and the staff was great.

The only small negative is that it's far from the center (not really walking distance).

The place is comfortable, the food is awesome.

Location was amazing for my visit. Room was very clean and the staff were very friendly !!!!

Being a non speaking Spanish invividual I wish the directional cards and instructions (place cards) in the room would have been printed in English also ... just a suggestion !!

Friendly Hard working staff dedicated in consistent quality cleaning every day!

Very clean, beautiful setting.

Music constantly playing and very loud. Front desk calling 2 times daily to inquire if room needs cleaning.

it is very clean and beautifully maintain, every place in the property is an invitation to explore

As per our reservation, we had booked 2 suites with jacuzzi. However, upon check-in, reception staff claimed that this was a "mistake by booking" as we were not entitled to suites but rather to standard rooms. After a long discussion we only received one suite and one standard room and the hotel did not offer any compensation for the inconvenience experienced.