staff is friendly, informal, comfort of the room, location,

Modern, comfortable and brand new.

The reception was very slow and inefficient (“I am coming”, cannot find the key, cannot find the room, no help with the luggage up to second floor, …) but the restaurant personnel were just great.

Everything was just perfect.

No elevator.

Everything! The interestingly decorated room was huge and included a small dining table and chairs. The staff went to extra trouble to help solve a small problem for us. The food in the restaurant was very excellent. We will return!

Nothing to dislike

Spacious room, amazing dinner, pretty peaceful area

Our room was a Junior suit with terrace it was big and beautiful however, it was located on the road side (not much traffic though) just the view was not special and terrace was shared with other room, smokers :((

We arrived on a Sunday, they were closed and on the door there was a number to call. Our phone didn’t work so we had to wait at the door, luckily some other guests helped us to call that number. They could have informed people who arrive on Sunday and Monday (their closing day). Breakfast is paid separately (19 CHF), the manager at check-in asked us if we wanted breakfast but next morning we learned that kitchen was closed ans options were super limited. They could have informed us!

Very clean and modern rooms, extremely quiet area but close to town.

Temperatures reached the mid-30's during our stay so it was extremely hot with no A/C. I expect the heat was unusual for that area and with windows open it gave a little relief.

We stayed in a junior suite which was large and very well equipped with wardrobe and drawer space. Although an old building, it has been renovated to very modern standards. Good shower, comfortable bed and modern fittings. It exceeded its 3* rating. Because of its remote location, it was also very quiet at night. The food in the hotel restaurant was of a very high quality. Really delicious and good size portions. The staff were all very friendly and helpful.

We had to wait too long for the food in the restaurant. This might have been because one of the staff was absent. No complaints at all about the hotel. Not for those who like to go out locally in the evenings. Although Neuchâtel is only about a 20 Minute drive away.