The staff was rude and unprofessional

Staff was nice. Great location.

We ordered room service and had hair in our fish. Still had to pay for our meal. Not even discounted.There was no hot water. Barely got lukewarm.

The rooms were very old. There was a tremendous gap between the bottom of the door and the floor where many mosquitos came in during the night. There was no safe and the TV was very small and at least 15 years old. Breakfast was average but the coffee was terrible. Many 4 star hotels have better facilities. The only thing that rescues this hotel is the service and staff which were great.

The bed was very comfortable, I liked the hot water in the sink, the view from our room, the blow dryer and magnifying mirror in the bathroom.

The bathroom sink was very slow in draining, seems to be clogged.

Great Location. Very good breakfast. Tempered water pool. Nice facilities. Friendly, helpful staff. Plenty of hot water (though the faucet is not marked and is counter-intuitive. Took a cold shower to figure it out!) Wifi good.

My room. First stay. Two nights on business. Visit Cochabamba regularly on biz. Took advantage of lower non-refundable rate. Was given a tiny room in the ground floor (reminded me of biz hotels in Tokyo. Only enough room for the bed!). Asked for a higher floor in better part of hotel. Was told my rate would not allow it. Essentially because I was captive audience, they gave me the smallest room in the hotel, I think. I wanted to evaluate the hotel. Because I feel I was mistreated, I wil probably not return. Note to management: If a new business traveller comes on a lower rate, give her/him he best room. Encourage them to come back. Don't take every visitor for granted.