Good location, walking distance to the beach. Big, spacious room with nice toiletries.

The staff The pool in the upper floor The localization

location

used bar soup was left in my room

The staff and the place

Maybe I missed a phone in the room to call reception

Nice Pools, good for relaxing, ac works fine ADO Station round the corner

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pools are superb, friendly staff and cute rooms

breakfast is not really Whow. in Mexico I expected more to be honest, but again, staff is great!

quiet location away from the busy area, but plenty of options for eating. the 2 swimming pools were great and the breakfast located at the restaurant next door was simple, but enjoyable.

The bed and the pillows were a little old a lumpy.

the hotel is in the center of Playa del Carmen and 5 minutes away of the 5th avenue. there is a pool on the rooftop and 2 pools on the garden !

the ‘included’ breakfast is the choice between an omelette or pancakes with a juice in the nearby restaurant. could have been better or at least more for the price. Not really a good value to money, no room for your luggages after the checkout and the shower available after the checkout is outside next the pool.. once again could be better for the hotel standing.

The staff here are excellent, very friendly and up for a joke. The 3 pools are excellent as are the jacuzzi's. The room was huge as was the bed. The AC is excellent. Great location. A perfect nights sleep. We'd come back.

staff were great, very friendly and helpful. breakfast was minimal but tasty.

no pool bar

Nice friendly helpful staff, niice pool areas, cleaning of rooms great, good location

Could do with an update,,no pool bar or restaurant,room too small,

Good central place in Playa del Carmen. Small room but nice balcony, various pools both on the rooftop and in the nice gardens,. Good breakfast

nice staff, good location, colonial style

furniture

Amazing place ! Very friendly staff, rooms are big and well equiped, three very cool pools, and in the very center of Playa.

Some work is being done at the moment so it can be a little noisy during the day but it’s OK

Beautiful hotel with 3 great outdoor pools , lovely big and clean rooms. Really friendly staff. Fantastic location close to lots of restaurants, bars in a safe area. Lovely breakfast. Highly recommend this amazing hotel.

the staff was excellent. the pools were wonderful. the location of the hotel put you close to everything.

there was a lot of noise even at night. the room was small for a two week stay

the quality price relation is amazing. the location is the best one as is in the city center but music does not disturb you. The stuff was the nicest one and the bed is quite big. the bathroom was so modern and clean. we had breakfast included and was too good. They gave you beach towels and the jacuzzi was nice too.

I had a nice stay in this hotel for most of the time however my check out experience was really terrible and even today, 2 months after my stay I still feel annoyed. Prior to booking this hotel I have seen that few guests have complained in hotel reviews about missing some of their money from safe deposit box. I actually did not believe this really happen but it did happen to me. I have checked my money in safe deposit box every day and everything was fine however on the check out date i have noticed one 100 EUR bill missing from the stash and one 100 USD bill missing as well. This was perfectly described in experiences of the travelers that had similar situation in the hotel... If you take a look at your money- it is there but if you don't count it- some could be missing. This amount of the money missing is the perfect way to take away money under the radar-it is not enough to completely freak out for guests but still it is enough to make your experience terrible. When I went to talk to the guy at the reception about it- he told me that most likely i have spent it somewhere but I dont remember. Several times he told me try to remember, I don't even want to comment that. He also told me that it can not happen because when hotel staff opens the safe deposit box with the key that the password resets. When I have kindly asked him to show me that this really happens in my room he started being rude and has just said: I WILL NOT, GO TO THE POLICE. It was very disrespectful and obvious evidence that this happens very often at this place. I did go to the police but paying extra money to fill the report and lose the afternoon was too much because that would not bring any results in the end of the day for me. I have been booking through booking.com around the world numerous times and this is actually first time that I have experienced such a thing. Treat your guests with respect and value their belongings after they book at your hotel.

very good breakfast w plenty of selection, rooftop pool, shared areas for read/drink/chat arr also ver nice to have, helpful/kind staff, there is a specialty cofee on site which was excellent as we like good quality coffee. room are tidy, a bit smaller than on the pictures. everything was clean.

there could be a bar at the rooftop pool. there was a strange noise from rooftop (probably jacuzzi ventillation) which was annoying for me to sleep after 7 am but could be OK for others if you sleep deeply.