Extra towels sent up right away. Restaurant was quite good, not crowded. $25/day charge for restaurant

No maid service first night. Requested next day and it was done. Lobby has very small seating area

No room service No access to menus Wifi didn’t work Hard to find

The room was beautiful, the beds were a normal size queen and very comfortable. The bathroom was very nice. The overall room was perfect for our stay. The front staff were very polite and helpful. Only thing that would have made it better is if they had a pool.

View of the parking garage. However being in a city hotel I guess it’s expected.

The staff were beyond helpful. They were all super friendly and just top notch service. The room was comfortable and clean. The bed was extremely comfortable. It was a great stay and I would happily return again. And or recommend it to friends and family.

Nothing!

The breakfast was delicious and restaurant very handy.

Our room was COLD! It was cold, windy and rainy outside and when we tried to turn up the heat, the fan still kept blowing out cold air. We turned it up to 80 degrees when we left for the show and it was still cold when we returned. We called the front desk but he said he would have to get an engineer to come up and take a look. We just turned it off for the night.

-clean rooms -complimentary waters -location

Fab location, will stay here again! Stayed with my wife and two kids, close to the market, felt safe and secure even in the heart of downtown. Great valet parking also. Looking forward to checking out fog room when I come back with my wife.

The view from the corner room was lovely, and the bed was very comfortable. The corner suite was very large and well decorated.

The staff were not helpful at all - one of the main downtown streets was closed the day we stayed and it took two hours to reach the hotel. Valet was not available to park the car, so we had to go back out in traffic. The front desk also gave confusing and inaccurate directions to their partner parking garage. One of the main reasons we chose the Charter was their rooftop bar, the Fog Room. The bar was closed that Saturday for a private event so we were unable to visit. The bottom floor restaurant would not provide room service, so we had to wait for food to be prepared and carry multiple plates to our room ourselves. The halls also smelled like cigarette smoke although we were on a non-smoking floor. Anyone familiar with Seattle knows that downtown has gone downhill over Covid; don’t look down out of your windows otherwise you’ll see displaced people partaking in drugs and other unsavory details. Overall pretty disappointed with the service and location for the price point.