Well appointed property. Just right for a family vacation

After reading the reviews of the poor condition this property was in I rented anyway anticipating that the issues would have been taken of care of. Sadly, no it was worse. After I spent the first night with a magic eraser to make the kitchen livable, I contacted maintenance to clean the sticky sandy floors. They sent a prompt cleaning crew who did a good job. This property is in serious need of a deep cleaning and maintenance. The torn chairs are still there along with a fan that’s about to fly off of the ceiling in the underneath. The remotes for tvs had no batteries( we had to buy)!! The location is great being between the sound and the ocean. The views were beautiful! It’s a shame it was so dirty.

When we first walked in I noted 2 chairs who's cushions were shredded! Pillows were put on them to try to hide it, but there was no way to hide that amount of damage. General maintenance had been neglected, including missing/ burnt out light bulbs, damaged lamps, a blind that didn't work, upstairs balcony door that the wind kept popping open. Internet was out for 3 & 1/2 days! Reality company acted like it was somehow our fault, then claimed there was an outage but somehow the neighbors still had TV. Check in was an hour late with no compensation in time. Redeeming qualities: location was great.

This is a great property in a perfect location! Once the cleaning and furniture issues are addressed this property will have 5 stars reviews out the kazoo!

If you are looking for a commercialized vacation home rental this is it. Not a personalized vacation rental. Location amazing, you can here the ocean from the master bedroom only one block from ocean. But the house itself is in need of general maintenance, leather couches are dirty,smelly,and cracked, two living room side chairs cushions are so sun rotted can’t be set on. When opening up front and back doors to get a breeze through the house piles of dog hair came out from under the furniture. If those issues are resolved we would come back. 

We'll be back!

The house was a nice size and so bright from all the light. Can’t beat the four decks and views unless you are on the ocean. The WiFi was not working when we checked in and the problem required the cable company to come out. We checked in on a Saturday and the WiFi was not serviced until Tuesday. They also had a scheduled AC check our week. So we had to be present and let these workers in. Luckily they both came the same time. The company did not offer anything for the inconvenience of the WiFi not working for three nights. The master and one of the upstairs bedrooms could have king sized beds instead.

Everything was really great with one exception. This is not to be critical, but to help for the future. The internet was not working. The management company's response was terrible. 1) Tried to get me to reset everything, which I did several times. 2) Took two days to send someone out to look at it, which concluded that something was wrong. 3) Took another two days to send two people out to look at it, which concluded (as I did) that the modem wasn't working. 4) Then after another day, called the internet provider and expected my party to take time out of our vacation to meet the service provider at the house. He did not show up at the appointed time. After waiting over an hour, we had to leave for dinner. All in all, with the internet down, this made things very very difficult to do the routine work I had to do during the vacation. I would give the management team a very low mark because of this. They should have came out immediately and resolved the issue instead of texting suggestions. That is the other issue, calling the management company and never talking to a real person. This should be fixed. Also, if the house is ready, people should not have to wait until 4:00pm to check in. I just think overall the property management could be more responsive and vacationer-friendly. Notwithstanding, the property itself and its location to the beach is outstanding.