This was one of my worst experience vacation stay in Jamaica. First thing when I arrived at the property I was informed that my house that I was supposed to stayed in was changed, when I got into the second house 😔🥵🤦‍♀️ that's when my troubles started. The place smelled, it was dark, no ac, no Wi-Fi, no washing machine, no back yard, all different types of people all around the house making noise, all types of construction going on,, it was not cleaned, toilet was broken, it was just sad and miserable 😢 place is definitely not a vacation rental ready , and most of all my husband went into the bathroom and there was a man sitting on the roof looking right at him through the sky lite that was always opened. Now for the very worst part, this company called (verbo) We tried reaching out to them for days trying to informed them of the situation and they were no help at all ,all we got was the run around, it seemed like they were more for the property owners than their customers, they were definitely not with us at all. Thank God they weren't immigration and I needed to get out of the country because our life was in danger. Thank God I was in my home land. I couldn't wait to get home to write this review...................

I usually enjoy using vrbo but this trip was not so great. Just an FYI listen to reviews and peoples experiences before booking. Also if the property tells you the property booked is no longer available, have them cancel and have vrbo rebook you. That was my mistake. I took the offer of another property because I was worried about my accommodation as I was on my way already. The two properties offered were not well equipped and the manager did not respond quickly. Even after requesting several dishes, linens and other things. Jordan was willing to help but their entire business needs to learn more about vrbo as well as the hospitality business. But I do appreciate the safe apartment.

I usually enjoy using vrbo but this trip was not so great. Just an FYI listen to reviews and peoples experiences before booking. Also if the property tells you the property booked is no longer available, have them cancel and have vrbo rebook you. That was my mistake. I took the offer of another property because I was worried about my accommodation as I was on my way already. The two properties offered were not well equipped and the manager did not respond quickly. Even after requesting several dishes, linens and other things. Jordan was willing to help but their entire business needs to learn more about vrbo as well as the hospitality business. But I do appreciate the safe apartment.

The host told me at 5:45pm when I reach the property for check in that there was a lighting issue . She sent me to a different property that lacks all amenities of an AirB and B. Only had one bathroom and absolutely nothing!!!! Not even internet. There was no extra bed linen, no toiletries, no towels,no utensils.. be honest people are spending for comfort. So stop misleading people!!!!!!!

The host told me at 5:45pm when I reach the property for check in that there was a lighting issue . She sent me to a different property that lacks all amenities of an AirB and B. Only had one bathroom and absolutely nothing!!!! Not even internet. There was no extra bed linen, no toiletries, no towels,no utensils.. be honest people are spending for comfort. So stop misleading people!!!!!!!

I am not sure if my expectations were too high because I normally stay at all inclusive hotels. However, my experience was a 3 out of 5. First of all the rooms were not exactly clean, I had to wipe down the counters and had to call to get the shower curtains cleaned. The surface areas were not cleaned properly which left me to believe the place was probably not sanitized so I disinfected it myself. The towels that I received were not washed properly and my husband even refused to use them, stains were all over the towel. The plugs in the bathroom did not work which I called about from day 1 and upon departure still was not fixed. The house seemed to need a little fixing because things were broken. The bulb casing above the dining table was cracked, one dining chair was broken. Basic things were not left in the kitchen, such as soap to wash plates or a kitchen towel or even a paper towel. Garbage bags were not left in tyer kitchen area , the pan was just left bagless. The comforter left on the bed half holes which showed the stuffing bulging out. I have stayed at a guesthouse in the New Kingston area before and I can tell you that this was literally night and day. The property manager was very accessible I would give that a 5.

I am not sure if my expectations were too high because I normally stay at all inclusive hotels. However, my experience was a 3 out of 5. First of all the rooms were not exactly clean, I had to wipe down the counters and had to call to get the shower curtains cleaned. The surface areas were not cleaned properly which left me to believe the place was probably not sanitized so I disinfected it myself. The towels that I received were not washed properly and my husband even refused to use them, stains were all over the towel. The plugs in the bathroom did not work which I called about from day 1 and upon departure still was not fixed. The house seemed to need a little fixing because things were broken. The bulb casing above the dining table was cracked, one dining chair was broken. Basic things were not left in the kitchen, such as soap to wash plates or a kitchen towel or even a paper towel. Garbage bags were not left in tyer kitchen area , the pan was just left bagless. The comforter left on the bed half holes which showed the stuffing bulging out. I have stayed at a guesthouse in the New Kingston area before and I can tell you that this was literally night and day. The property manager was very accessible I would give that a 5.

My stay at this property made me feel like I have gained another family. Its my 2nd time at same place n I can say it is going to be my spot for as long as I am able to visit Portmore Jamaica. Highly recommend it n u won't regret staying there. Host n hostess treat u like family n are very ready to recommend places n things for u to do. Very safe n pleasant environment . Keep up the good work. Hoping to be back soon👍�👌�💕�