Had a great time during a first time trip to Cartagena. This positive experience was made possible by Leones De Alba and its amazing staff. All around great food, service, and location. I definitely recommend this property.

The property was historic and beautiful. Rooms were nicely appointed. Bar and Dining easily fit 24 of us for breakfast daily. The breakfast spreads were delicious! Lots of variety. The staff was so accommodating and friendly. The house butler assisted with our itinerary and planning and everything was executed wonderfully! Including a full birthday dinner and performance at the hotel. We had a a great time.

Overall great experience, too notch service, hospitality and accommodations!

Shortly before the pandemic, I reserved the whole property for Nov 2020. When the pandemic happened, we weren’t sure what the future would hold so we requested to cancel our reservation and the hotel refused. They now appear to allow cancellations up to 30 days out. The only option they offered us was to change the dates, so we pushed to Nov 2021 and hoped for the best. Leading up to the trip, my cohost and I spent many hours planning the details with the hotel butler. He was very responsive on text and phone, made recommendations, created itineraries, etc. On the day of our arrival, my cohost and I had flight trouble, and most of our friends ended up arriving before us. We started getting confusing texts from our guests, which said that they’d been moved to another property. I texted the butler to ask what was going on and that’s how I learned that the street had electrical damage and they’d moved us to the sister property - Casa de Alba. It was just as nice of a property, but unfortunately only had 7 rooms (we paid for 13 rooms). We planned for everyone to have private rooms, but with this change, the only choice we were left with was for several people to share rooms, which was not ideal. It was also very disappointing that no one from the hotel communicated this massive change to us, and we had to find out from our guests. Additionally, upon our arrival, the staff was very confused and unaware of many of the details that we had spent months prearranging. We tried calling the butler for help and to clarify things, and his response was to yell at us. He felt that we should just be happy to be there, despite these issues. Eventually we had to hang up the phone and chose to limit our interaction with him for the rest of the trip. Fortunately the GM, Thomas, was there in person and was unbelievably helpful. He quickly started fixing things and by the next morning he had everything under control and back on track. He’s truly the best. We proceeded to have a very nice stay at Casa de Alba because of Thomas. The entire staff was also awesome and incredibly helpful throughout. The only negative was that there was barely any hot water for showers. In the end, the only compensation we received for the hotel switch was a comped breakfast and a few free drinks. We had a great time, but are disappointed that they didn’t do more to compensate us for the fact that we paid for 5 more rooms than we received. Despite the rocky start, Casa de Alba was very nice.

This property was just as listed. The staff was amazing and the food was even better. Everyone went above and beyond to ensure that our party was satisfied. I would highly recommend this property!

We thoroughly enjoyed our stay at this boutique hotel. We were in town from FL for a girlfriends wedding. None of us had been to Cartagena before. The hotel staff was extremely accommodating and gave us recommendations of things to do and places to eat. They helped us make reservations each night for dinner. One morning we had the chef prepare us breakfast and it was delicious! The house is beautiful and looks just as pictured on VRBO. The rooftop lookout has incredible views. There are quite a few steps in this property so if you have a tough time with stairs take that into consideration. The maids cleaned each of our rooms daily and brought fresh towels. This property is a true gem and we all enjoyed our time here!!

Great location, warm staff, good food, everything one could ask for!!

Very nice property and an excellent staff