1 heure de retard avant de pouvoir acceder à l appartement ménage un peu léger(vitres sol)

Easy to access , good location but with kids better to have the car to reach town . Facilities were good and useful.

The heat control is hard to understand.

The apartment was a 15 min walk away from the city centre and about a 5 min car ride. The apartment has a washing machine which was perfect for a quick wash of our clothes. When having a question the contact person always answered very quickly. The apartment was also big and quite spacious perfect for two but also good for three people.

First of all upon arriving we noticed that the apartment was not cleaned well, clothes of previous owners were left on the radiator, the bin next to the toilet was still filled with ‘used’ feminine hygiene products, and the place over all smelled like sigarets had been smoked. However, we spoke to the owner and he said that they hire a cleaning service so this is not entirely their fault. In addition, there was no place to throw away trash bags which was no problem for us for our two day stay but would be difficult for a longer stay. Second, the communication was not perfect. We could check-in at 16.00 but did not receive any information. When my daughter called she got the information via SMS without telling her who she was, which was rather weird since we booked on another phone number. It would have been nice to just receive the information on the day itself in the morning so it would not have been such a hassle. And get this info via booking.com so that it would have been a secure interaction. Lastly, there was (to our knowledge) no AC so it was rather hot in the apartment.

Location 2km from lake in a non traffic area. Guidelines for the apartment and car parking clear. Great to have a closed parking.

Needs to be cleaned better, in all areas.

The location was good and private parking is a big bonus! The appartment was very cosy and great view from the kitchen window.

The appartment had dishwasher, coffee machine and laundry machine, but not a single capsule was left -I was visiting Annecy for few days and I had to buy washing tablets and laundry detergent - I think at least 1 peace per day could be left. For coffee - would be valuable if at least one sample could be left so I know what suits the machine. The appartment had a cigarette odour, the shelves were quite dusty. We were travelling 2 adults and 1 kid what was shown on the booking, but the bed linen and towels were provided only for 2 people. There were no soap in the soap tray.

The owner of the place is friendly and accommodating but the Company that organises his place needs to step up their maintenance. The Main bedroom Bed was Comfortable. The Facilities were good.

Place smelt like Cigarettes. The Sheets had smeer markings on them. The couch is not an actual pull out mattress bed. After requesting a Cot days prior to our arrival, there was none there so 2 adults and 1 child slept on this couch while the other Adult and baby slept on the bed. The Shutter remote for the Living room was nowhere to be seen, so it was shut the whole time. Bathroom / Toilet Door lock is broken. TV is very lagged.

Check in was smooth, host replied to questions quickly prior arrival

Host was horrible. We didn’t have enough pillows and duvet for 4 people and then he said yes there was and that I am a liar! (I don’t think the hard pillows that come with the couch count as sleeping pillows and they are not designed for sleeping) Host was threatening us to ask booking.com to take 350€ from us because we didn’t take out the trash. Then he messaged me not only through booking.com, but imessage and whatsapp too. Then he started calling me on the phone and wouldn’t stop, I had to block his number. Very creepy! The place itself is next to the motorway, very noisy and not clean enough.

Close drive to Lake Annecy

Dirty kettle, dusty, stove hard to work out to use .. we boiled water in stove rather than use kettle