Breakfast. It's yummy.

I came early in the morning and NOBODY would open the doors for me so I decided to call all the phone numbers they have listed until a lady answered and told me she could not help me at all because I made my reservation via Boooking. So I decided to come back a couple of hours later only to find out the people at the front desk are only there after 8:15 am or so. I have never seen a hotel where they do not have people at the front desk 24/7. They have not bothered installing automatic doors so you always need to find some guy or somebody to open the doors for you if you are leaving the place. This place is pretty much a jail. They have terrible music playing very loudly 16 hours a day. This is NOT a place where you would have tranquility. Also, forget about being able to use their wifi internet since it's so terribly Slow you will barely be able to do anything. There is no hot water in any room, but this was not an issue for me however many other guests complained about this.

The room was good although musty

No wifi in room, the staff was not the best, there is no hot water, there is a jacuzzi but with cold water. Not enough sheets. The food was not the best.

I like the rooms and the style of the hotel with four different pools The staff was very nice muy bien and friendly and helpful Also the food was delicious Me gusta todo Gracias

nice and clean

my showers hot water didn’t work

Friendly staff, nice facilities

the shower was cold, there was a loud music all the time

The lights in the bathroom worked for only 15 minutes. There were only 2 rooms left when I booked so Im sure I got one of the worst rooms they had. The food was good, the staff were very friendly.

I didnt like that the room didnt have a private door for the bathroom, and the lights in the bathroom didnt work. I get why they dont have hot water but the day we stayed there is wasnt hot outside, I would settle for warm water.

Great place

Good Staff

The Facilities needs mantenience.

No hot water, wifi did not work. tv did not work.

the parking space

Not recommended. When we checked in they gave us the wrong rooms and also waited to tell us that there is no warm water after we paid. After we raised the concern, they didn’t care at all. Very low quality and over priced. There are several other hotels which are better. Please be very careful if you decide to book this place. They also didn’t clean the rooms during our whole stay, even when we asked for. the receptionist was awful: Nini johana calle